June  - 2016

10 Tips on Delivering Great
Customer Service

It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won't be profitable for long unless you have a solid customer retention strategy in place - and in action. It's the actions that count - not what you say you'll do, or what the policy says. People will remember what you or your employees have done - or not done. One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumers' expectations are higher than ever and companies that fail to deliver risk losing market share. 


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Patrick S. Frazier, CBC
The Coaching Authority
Contact The Coach
(574) 286-1123

Master the Rockefeller Habits

Bring your Leadership Team to our newly revamped workshop and learn the tools and strategies to achieve more!

When: June 8, 2016. Doors open at 7:30am. Workshop starts promptly at 8:00am to 11:45am.
Where: Ivy Tech Community College - 22531 County Rd 18 Goshen IN 46528
Investment: $69 per person.

Space is limited. Plan your success today and reserve your spot by contacting Patrick Frazier at 574-286-1123 or