10 Tips on Delivering Great
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won't be profitable for long unless you have a solid customer retention strategy in place - and in action. It's the actions that count - not what you say you'll do, or what the policy says. People will remember what you or your employees have done - or not done. One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumers' expectations are higher than ever and companies that fail to deliver risk losing market share.