Metrics for IT Management
January 8, 2012
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Greetings!
Here are our latest free metrics and reports. If you like what you see, please consider becoming a Computer Economics subscriber. You may be surprised at how affordable a subscription plan can be. Frank Scavo, President
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| Upbeat IT Spending Outlook Turns Cold |
Heading into the fourth quarter, many IT organizations in North America were taking decidedly bullish actions.
Despite the strong year-end finish, however, our forecast for 2013 shows IT organizations remain cautious about the year ahead.
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Four Trends Drive Microsoft Dynamics Up Market
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Over the past year, the Microsoft Business Solutions division has been demonstrating that it is capable of delivering its Dynamics business applications to large and multinational organizations.
This Research Byte identifies the four market trends that are driving this repositioning.
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Desktop Support Staffing Holds Steady
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Desktop support staffing levels have remained surprisingly constant as a percentage of the IT staff.
This Research Byte follows the six-year trend in staffing for the desktop support function, analyzing how demand for the position has changed as a percentage of total IT staff.
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Tablets Penetrate Corporate Market, But Not Displacing PCs
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Tablet computing is an emerging technology with growing potential for application in the business arena, though it is still quite fresh from an adoption standpoint.
In this Research Byte, we look at the shape of early adoption of this technology, and where and why IT departments are currently being called upon to offer IT support.
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Business Analyst Staffing Hits Plateau
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Business system analysts represent a rising element within the IT staff as organizations automate or outsource routine work and focus internal staff on delivering business value.
This Research Byte looks at the trend in changing staffing ratios for business analysts over the past six years, specifically, the ratio of the function to total IT staff.
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Major Reports and Publications
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Download sample pages, executive summaries, and other free content from our major studies.
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IT Spending and Staffing Benchmarks 2013
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Developing, presenting, benchmarking, and defending information technology spending or IT employee staffing levels can be a difficult exercise. Our IT Spending and Staffing Benchmarks study makes the job easier by providing hundreds of useful ratios, statistics, and other IT cost metrics.
We provide IT spending and staffing metrics by industry sector and organization size for businesses and governmental organizations in North America, based on our annual in-depth survey of over 200 IT executives, now in its 23nd year.
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IT Staffing Ratios: Discounted Report Bundle
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What are typical staffing levels for various IT jobs? Are you understaffed or overstaffed in each of these IT positions? Can you justify additional headcount, or should you be cutting staff?
To answer these questions, we're continually updating our special publication, IT Staffing Ratios: Benchmarking Metrics and Analysis for 14 Key IT Functions, which bundles our entire collection of IT staffing ratio reports.
This special bundle, now expanded to over 120 figures and more than 230 pages, is offered at a 63% discount over the cost of these 14 reports if purchased separately.
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IT Outsourcing Statistics
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How many IT organizations are outsourcing particular functions and how much work are they actually outsourcing? Is the trend up or down? What percentage of the typical IT budget goes to outsourcing, and how do costs and service levels for outside service providers compare to doing the same work in-house?
To answer these and other questions, we've now released our new study, IT Outsourcing Statistics 2012/2013, based on our annual survey of more than 200 IT organizations in the U.S. and Canada.
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Worldwide Technology Trends
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This major study gives business leaders insight into the staying power of 14 new and popular technologies. It shows how quickly these technologies are being adopted and their ROI/TCO characteristics. We also examine the specific types of solutions under consideration and the amount of money investors are budgeting for these initiatives.
Technologies in this year's study include: CRM, data warehouse/BI, ERP, HRM, legacy system renewal, mobile applications, social business/collaboration systems, supply chain management, desktop virtualization, Infrastructure as a Service (IaaS), software as a service (SaaS), platform as a service (PaaS), tablet computers, and unified communications.
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Overcoming Common Mistakes in Benchmarking
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Benchmarking is a popular way for IT organizations to justify their IT budgets and focus their efforts for continuous improvement. But IT managers sometimes make critical mistakes that lead to disappointing outcomes.
In this video presentation, Computer Economics President Frank Scavo outlines five common mistakes in benchmarking IT spending and staffing levels, and discusses best practices for benchmarking
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