December 18, 2015
                                                                                                                     Volume 4, Issue 24
2015 FACT Fall  Newsletter
We are very happy with the service. Everyone at the office is very kind and helpful and all the drivers are caring and safe. Keep up the great work, you are a blessing to us"
Mr. and Mrs., 
RideFACT Riders 


Assist San Diego County residents with barriers to mobility to achieve independence through coordination of transportation services 
FACT Board

Hon. Dave Roberts, Chair

Bob Campbell, Vice Chair

LaVonna Connelly, Secretary

Susan Hafner, Treasurer

Hon. John Aguilera

Hon. George Gastil

Phil Monroe

Norine Sigafoose

FACT's 10th Anniversary Celebration

FACT celebrated 10 years of service on December 10, 2015. The celebration, led by County Supervisor and Board Chair Dave Roberts, was an opportunity to recognize partners and review FACT's history and accomplishments. Karen King, CEO, Golden Empire Transit District was awarded the Norine Sigafoose Partner of the Decade Award for her support of FACT during the critical early years. All CAM members and Brokerage Providers were awarded certificates of recognition for their dedication to providing and coordinating transportation services in San Diego County. FACT was honored to receive proclamations from the San Diego County Board of Supervisors, Congressman Scott Peters, Congressman Juan Vargas, Speaker of the Assembly Toni Atkins, Assembly Member Brian Maienschein, and City of San Diego Mayor Kevin Faulconer. Thank you to the San Diego Foundation for hosting and all who joined FACT's Board and staff in celebrating 10 years of services. 
Back row from right to left: Muggs Stoll,  Hon. George Gastil, LaVonna Connelly, Hon. John Aguilera, Arun Prem, Phil Monroe, Danielle Kochman, Bob Campbell. Front row from left to right: M. Zachery, Norine Sigafoose, Hon. Dave Roberts, W. Fowler, 
Hon. Dave Roberts and Norine Sigafoose presenting Karen King (right) with the FACT Partner of the Decade award
Oswaldo Perez, Hon. Dave Roberts, and Arun Prem awarding CAM members certificates of recognition. 
Two new vendors join FACT's brokerage

Secure Transportation joined FACT's brokerage in August 2015. Secure is an experienced ground transportation company devoted to providing the absolute highest level of service and professionalism for its clients. They offer a range of services throughout California and across the U.S. with transportation planning, assistance and reservations offered throughout Europe and Asia.

Venture Medical Transportation joined FACT's brokerage in November 2015.  Venture is a non-emergency transport company based out of Murrieta, CA. Venture specializes in transporting seniors and developmentally challenged individuals. It provides 24/7 service in San Diego County. They transport from nursing facilities, hospitals, and recreation events.

FACT procures transportation through a brokerage which is currently comprised of 10 vendors including non-profit and private for profit organizations. FACT selects the lowest cost vendor available for each trip. If you are interested in becoming a brokerage vendor please contact us at or 760-754-1252
FACT Services


1.   Transportation referrals over the Phone:

FACT maintains a comprehensive database of transportation services operated by public transportation agencies, social services agencies, faith based organizations and specialized transportation services in San Diego County. FACT refers callers to transportation services based on individual needs. For transportation assistance please call 888-924-3228. 


2.   Web based information:

FACT maintains a web based database of transportation services in San Diego County which can be accessed directly by riders at


3.   RideFACT Transportation:

RideFACT is a senior dial a ride serving all cities in San Diego County as well as Ramona and Spring Valley areas. RideFACT provides general purpose transportation for seniors (60+). FACT procures transportation for RideFACT through a transportation brokerage. Reservations may be requested 1 to 7 days in advance of the travel date. Contact information for reservations, referrals or information: 888-924-3228. Please contact us during 9am - 4pm, Monday - Friday for a ride or information.


4.   Contracted Transportation Services:

FACT provides contracted transportation services for City of Oceanside, Poway Adult Day Health Care Center, First Transit, SDCOE, and ElderHelp. For any contracted service inquiries please contact us at 760-754-1252

Veterans Mobility Survey


SANDAG, in partnership with FACT and 2-1-1 San Diego, received a Veterans' Transportation and Community Living Initiative (VTCLI) grant to improve veterans' mobility and access to transportation in the San Diego region.


We are reaching out to you for help in completing and distributing a survey that will help assess transportation availability and community needs. Please complete the appropriate survey if you are a veteran or member of a military family or if you are a provider of military and veteran services. Or please forward the below links to appropriate parties that you may know.


The two surveys are available online through the links below:


1.   Organizational Survey (to be completed by a representative of an organization providing veteran/military services 


2.   Customer Survey (to be completed by veterans, active duty military or members of military families)


For additional information or hard copies of the survey, please click the below link:



If you have any questions, please contact Gabriel Kendall, at 858-300-1226.