FARMINGDALE, N.Y., JUNE 19, 2017 - Now in its 10th year, the program was established by insideARM, the leading independent news and information provider for the Accounts Receivable Management industry, and is administered by Best Companies Group, which conducts over 40 local, national and industry “Best Places” programs each year.
A First Party Summit was held in Frisco, Texas. In the middle, pictured to the right, is our Executive Vice President of Sales, Joseph Vassar receiving NetTel USA, Inc.'s 2017 insideARM Best Call Centers to Work For award.
This survey and award program was designed to celebrate excellence among call center work environments in customer care, collections, and outsourcing. This year, 29 companies met the standard to be selected. The
Best Call Centers to Work For list is divided into three size categories: Small (15-49 employees), Medium (50-149 employees) and Large (150+ employees).
To be considered for participation, companies had to fulfill the following eligibility requirements:
- Be a for-profit or not-for-profit business or government entity;
- Be a publicly or privately held business;
- Must be in business a minimum of 1 year;
- Must have U.S. call center operations with at least 15 employees, providing either customer care, outsourced services, collections, or online chat services. Only employees working in the United States are eligible to be surveyed.
- Separate call center locations should apply separately.
Companies from across the U.S. entered the rigorous two-part survey process to determine the Best Call Centers to Work For. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.
Stephanie Eidelman, CEO of insideARM, said “All of us at insideARM applaud the winners on this great accomplishment. This is a rigorous process – it is NOT a pay to play contest. We encourage all call centers who meet the criteria to participate next year. Winning is a great badge of honor. However even those who don’t make the list get something extremely valuable – a blueprint for how they can improve – for virtually no cost.”
For more information on the Best Call Centers to Work For program, visit https://insidearm.com/best-call-centers/