NECCF Spring Forum Event on March 20, 2018 at Franklin Country Club in Franklin, MA
NECCF 2018 Conference & Expo

June 12, 2018

Announcing Keynote speaker Jeff Toister 

Jeff Toister is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed With Customer Service. More than 140,000 people on six continents have taken one of his training programs on LinkedIn Learning (a.k.a. Lynda.com).Jeff is a member of ICMI's Top 50 Contact Center Thought Leaders on Twitter and a Global Gurus Top 30 worldwide customer service professional. In 2017, Feedspot named his Inside Customer Service blog one of the top 50 customer service blogs on the planet. Jeff is passionate about training and is a Certified Professional in Learning and Performance.

The Journey to a Customer-Focused Culture

Most successful companies have a knack for getting employees absolutely obsessed with customer service. Their secret is a customer-focused culture.
A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization's brand. This leads to many benefits that generate better bottom line results:
  • Increased customer loyalty
  • Increased word-of-mouth referrals
  • Fewer customer complaints
Come hear Jeff share three e
ssential elements that leading companies and contact centers use to develop customer-focused cultures.   will experience 
a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to get their own employees obsessed with service.