May  - 2017

   7 Unbeatable Laws of
Customer Service

If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are seven ways that will put you on top ...


At The Coaching Authority, we provide customized solutions that exceed your expectations.

For example:

For the individual who runs the company, is self employeed, does their own sales and can use help managing him/herself.
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For the small business owner needing sales evaluations.
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For the small business owner needing an effective marketing plan.
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For the person who needs help leading themselves and aligning their life plus a plan for the company.
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Not sure where you are stuck? No problem. Call Coaching Authority today and meet with "The Coach" ... Together, we will create the Ultimate Solution, that will drive results.

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Patrick S. Frazier, CBC
The Coaching Authority
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(574) 286-1123
Case Study
Regional Medical Center, Northern Indiana - This center, with over 3,000 employees, has been offering a wide variety of programs and care to serve their commitment to providing the community with quality healthcare.


It is inevitable for a rapidly growing organization to be susceptible to issues that wouldn't matter otherwise. Employee engagement strongly correlates to Patient Satisfaction, Perception of Safety and Physician Satisfaction. Employee engagement issues surfaced among departments and needed immediate action. The results of the annual engagement study stratified departments into three engagement tiers. Tier I departments identified as the most employee engaging, while Tier III was the least employee engaging department.

The Coaching Authority was asked to partner with the Healthcare organization aiming to improve employee engagement scores for Tier III departments. Over the course of 9 months, The Coaching Authority conducted 5 workshops, 35 individual talent profiles and over 50 individual coaching sessions for managers at the Medical Center.


These workshops resulted in a 55% overall increase in the employee engagement scores from 2015 to 2016, while an outstanding 64% increase in the employee engagement scores in the Tier III departments from 2015 to 2016.