All of us here at ACEware Systems know that our customers are doing really great things.  Such great things, in fact, that we think you should know about them, too!  This month kicks off our new Customer Spotlight series, in which we share with you a customer about whom we think you should know more. 

First up is Gloria Baugh, Office Services Supervisor for the department of Workforce Training at Lewis-Clark State College in Lewiston, Idaho.  Gloria is one of eight staff members at LCSC Workforce Training, including the Director, Dr. Linda Stricklin, three coordinators, two administrative assistants, and one customer service representative.  In the seven years that LCSC Workforce Training has been an ACEware customer, Gloria has played an integral role in supervising course and student data entry, statistical reporting, and processing invoices. 

But don't take our word for it--here's what Gloria had to say:

Tell us a little more about your program:

Workforce Training offers a wide variety of daytime and evening classes in the classroom, online and via correspondence for:

• Workers who have lost their jobs
• Workers who need upgrade training
• People who need to improve skills to join the workforce
• Businesses and industries who need customized training
• Students in apprentice programs

What is your role in the process?

My role in the ACEware process:  I am the supervisor over the Workforce Training administrative staff and work with them on the input of classes and student information. I write ACEware reports as needed for the collection of statistics for state and other reporting.  I also do the invoicing and apply payments to the invoices when they are paid.

Tell us about a recent accomplishment:

As part of the assessment and planning process at LCSC I track invoicing and receivables to ensure they are current within two months of the course end date.  I modified the Aging Report to collect the information.  The report collects the payer name, the invoice number and the date of the receipt that comes back from our controller's office after the payment is deposited.  It also collects the course end date and the number of days between the end date of course and the date of the receipt.  It puts a 1 in the column under the number of days it took to collect (paid before end of class, 1-30 days, 31-60 days, 61-90 days or over 90 days). When the receipt comes back from our controller's office it is recorded a user defined field and there is also a user defined field where I can enter the reason if it was over 60 days.  I requested that the user defined fields be put on the payment screen (under additional notes) and ACEware programmers set up the fields for this special report.   The comments show on the report so it can easily be identified why the payment wasn't collected within 60 days.  At the end of the report it counts the total number of invoices and the totals for each column.  This report was a challenge for me, but with the help of Lindsey Lieberman, I was able to get the help I needed to complete the expressions and variables that were giving me a difficult time.

My favorite thing about Student Manager is:

The simplicity of entering information.

If I could change one thing about Student Manager:

I would change a few of the things that were modified in the new Student Manager 8.  Some of the screens take a few more steps to access information and it takes a little extra time for staff.

Is there anything else you'd like to share with us?

Lindsey is always very friendly and helpful and willing to take on the challenge of helping me with my needs.  She was a very big part of helping me make this report work for our needs.  I also enjoy being able to modify and write my own reports.

(Edit:  Lindsey swears that she didn't offer any bribes for this answer...)