| InterLinc Mortgage Services, Birmingham
Ben Crew is an accredited mortgage banker and loan officer who has been in the mortgage business since 2010. Named Rookie Loan Officer of the Year in 2011, he took his talents to InterLinc Mortgage Services in 2014. Crew has been using AHFA's Step Up program since the beginning of his mortgage career, and attributes about 30% of his monthly production to the programs.
Q: What do you think is the greatest benefit of Step Up?
A: AHFA provides opportunities for families that might not have a down payment to become homeowners earlier. I had a young lawyer and his wife who was a retail associate. They were expecting a child and wanted to buy a home with a baby's room. They were so excited about not having to sink all their savings into the down payment and to be able to decorate the baby's room. Now that is what it is all about.
Q: What do you like most about Step Up?
A: Working as a loan officer means listening and helping the customer find the right loan program to meet their need. It is a simple concept that people understand, and it is well managed.
Q: What do you find most rewarding about your job?
A: I love the fact that we become part of one of the largest investments a family will make in their life. We have to be right and efficient. I learned that I had to have systems and procedures in place to perform consistently and improve. Seeing the behind the scenes work that results in the customer never having frustration or issues is very rewarding.
Q: What do you enjoy most about your job?
A: My customers; they are the best. It is an awesome feeling to see them again after closing - they sometimes come over to say hello and thank you again - and to know that they are better off because we helped them.
Q: Is there anything else you'd like to say?
A: Alabama Housing Finance Authority stands tall as a creditable, honorable organization. That just does not happen without the commitment and hard effort of their employees. The result is happy families and peace of mind for loan officers!