Our Goal: To equip your Service Advisors with the necessary communication skills and techniques to build a more trusting relationship with your customers
Some of the skills this class will focus on are:
- Better phone and customer greeting skills
- Sales skills including core selling
- 6 steps to better sales
- Air Conditioning for Service Sales
- Maintenance for Service Sales
- Brakes for Service Sales
- Alignment, Steering, Suspension for Service Sales
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Class ID:
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128963
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Start Date:
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12/13/2014 and 12/14/2014
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Start Time:
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8:00 AM- 4:00 pm
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Class Location: TBD
Pricing:
ASA Members: $250
NAPA AutoCare, NON BDG Member: $350
NAPA AutoCare Elite BDG Member: $150
*Fee includes a 2-day Service Advisor Class and food for both days (per advisor). You can sign up multiple Service Advisors from your shop.
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To Register, please contact your NAPA Sales Representative. There are a maximum of 35 slots available so sign up today.
You can also contact:
Tony Ralston
303-856-8894 or fax 303-289-6037
[email protected]
