Training programs, certifications, operator's manuals and service technicians are all available and accessible to provide support and assistance to operate equipment. Even the simplest of equipment, like home appliances, lawn mowers and the remote-control for your TV come with instructions and numbers to call if you need help. Every day we get in our car, put the key in the ignition, shift into gear and head down the road. It is hard to imagine not being comfortable driving a car. However, every one of us had to be taught and had to practice before we were allowed to drive by ourselves.

Everyday supervisors start up the project, shift it into gear and drive it until the day is done. They have to manage people, coordinate activities, promote productivity, enforce safety and control the progress of the project. Their responsibility is tremendous. There is sufficient evidence indicating that superintendents are the single most important individuals to assure owners and contractors achieve project productivity, performance and bottom line objectives. Translation: the success or failure of a project will be determined by the effectiveness of the project supervisor.

The construction process is a people process. Unfortunately there is no owner's manual or 800 number to call to get answers when the process breaks down. To be successful a supervisor must have the technical skills and be able to plan, lead, and control the project. So, where are most supervisors learning the skills and gaining the knowledge to be successful? Contractors do invest time and carefully select individuals who prove they have the interest and ability to develop into good supervisors. Yet, too often they overlook the value of formal training programs. The result adds challenges to an already challenging process. General contractors are heard accusing subcontractors of poor performance due to the subcontractor's lack of supervision. Subcontractors are heard saying that their employees are running the project due to the general contractor's poor supervision. Although it will never be perfect, there is room for improvement. Contractors (subcontractors, GC's, CM's, anyone with people who have supervisory responsibility) must commit and invest in training their employees who are or will become supervisors. Even if you train, the project may be difficult. If you do not train it is likely the project will be difficult. The difference between 'may' and 'will' is expensive and will greatly exceed any cost of training.

ABC's Supervisory Certificate program courses are providing valuable training for many companies. The practical, hands-on instruction has helped improve the performance and productivity of individuals currently enrolled in the program. For further information on upcoming courses CLICK HEREor contact [email protected], 603 226 4789 with any questions.