GET TO KNOW ME IN 5 QUESTIONS OR LESS
Terry Smith, QA & Tech Support
Your Action Hero
What are your responsibilities at Softrak?
I support clients to ensure their usage of Adagio Accounting software modules run smoothly. Also, I execute internal, QA audits of functions prior to their public release. For instance, testing that all the reports print, and imports and exports work.
Why do you enjoy working at Softrak?
There's never a dull moment with always numerous opportunities to learn something new. Technology is an ever-changing landscape, and we are asked to continuously adapt to it.
What's your definition of great customer support?
Great customer support requires empathy, thoroughness and an overriding attention to detail. In fact, on occasion, use of functions can lead to unexpected results, which drive our programmers crazy. So, when I do my job accordingly, clients can better be informed; and, in some cases, we save their day.
Your favourite movie?
I'm a gal who enjoys action and sci-fi movies, such as The Matrix, Alien / Aliens, and Star Wars.
Your favourite food?
Overall, when it comes to food, I'm adventurous and not fussy. Italian pasta is always a personal favourite.