GET TO KNOW ME IN 5 QUESTIONS OR LESS
Warren Flett, Training & Support
"How can I assist you with your Adagio, Mr. Bond?"
What are your responsibilities at Softrak?
In my close to 21 years with the company, I've worn many hats, including quality assurance, customer training and support using telephony, webinar, and video, which is used on our YouTube channel. Also, I test Adagio program add-ons to ensure they work as promised. At our AOCs, I do presentations about our software programs, with video demonstrations on new features.
Why do you enjoy working at Softrak?
I enjoy having multiple responsibilities, where my bosses give me the autonomy. In addition, after many years of collaborating in a small-team setting with my colleagues, we've all meshed well with complimentary working styles. Also having a relaxed working environment is fun and productive.
What's your definition of great customer support?
Promptness, quality, listening skills, and willing to follow up on your promise.
Your favourite movie?
James Bond, and specifically those with Roger Moore--who was the first one I watched.
Running, chasing my kids, cross-word puzzles, playing bass guitar, frisbee golf, and watching hockey.