An HfS Webcast Production: June 20, 2012  

High Performance BPO 

Turbo-charging Tomorrow's Organizations - Tomorrow!

Business Process Outsourcing (BPO) has been going through a remarkable evolution since the first major deals were cast barely more than a decade ago, and it's high time we discussed the generations through which this industry has progressed and where it's heading.  

 

Here's a rare chance to learn how some organizations have evolved their BPO relationships from being merely "operationally efficient" through to being genuinely "transformative" for their businesses across finance, HR, customer management and other industry-specific processes.  Plus you'll get to take in the latest research findings from both HfS Research, the Outsourcing Unit at the London School of Economics and Everest Group on BPO adoption and dynamics. 

So please join us on the 20th of June, along with our esteemed panel of BPO experts, for a discussion on how to add some serious velocity to the BPO experience:

 

• How thousands of organizations today source their business and IT operations, and their future plans
• The changing business objectives of today's enterprise leaders - and the role BPO can play in supporting them
• How world class organizations, such as Cisco Systems, approach BPO as a vehicle to enhance their global operations
• How many organization leverage BPO  to enhance their shared services delivery
• BPO pitfalls to avoid and lessons learned
• How BPO has evolved from a cost-reduction exercise in the past to a business transformation opportunity for many
• How BPO services are encompassing developments in Cloud Computing and technology

• Charles Sutherland, BPO Growth Platform - Accenture  
• Phil Fersht, CEO - HfS Research
• Eric Simonson, Managing Partner of Research - Everest Group 
• Mike Ward, Senior Director, Finance Operations - Cisco Systems
• Professor Leslie Willcocks, Head of Outsourcing Unit - London School of Economics

 CLICK  HERE TO REGISTER!