Every three years Synergy Services is accredited by the Council on Accreditation (COA), the New York-based international accrediting body for non-profit organizations. This week we shared the four-day COA site visit with two experienced reviewers, each having conducted more than 90 site visits over many years, and were able to see our organization through their eyes. It was a wonderful and moving experience!
The reviewers marveled at each of our locations, met with and applauded our amazing staff, commended our board of directors, and spent hours reviewing more than 20 notebooks documenting the agency's evidence for 1500 best practice standards. They reviewed personnel files, standard operating procedures, client files, financial records, policy and personnel manuals, board and committee minutes, community questionnaires, and audits of every kind. They also shared meals with our clients, visited them in their apartments and shelters, and interviewed them individually and in groups. And when it was over, they conveyed that in their years of reviewing non-profit agencies they had
"never met such engaged and appreciative clients of all ages or such caring and capable staff."
I could barely hold back the tears as they reported their findings.
I think it was even more poignant with the underpinning of recent events in Charlottesville as our staff and clients - whatever their race, nationality, gender, or sexual identity - gathered together to help Synergy put our best foot forward. It was truly the world as it should be. Heartfelt thanks to everyone who helps Synergy work every day to overcome violence and foster joy.
Robin Shanberg Winner