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CORRECTED
BCPS ONE SUPPORT MODEL
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The BCPS One support model has been modified for the 2015-2016 school year. Staff should seek assistance first from either their STAT teacher or by referencing the One Manual
. To escalate an inquiry, users should submit an
Online Support Request Form
. Lastly, users have the option to further escalate the matter by calling 443-809-7846.
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Step 1 -
In School Support
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Step 2 -
Online Support Request Form
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Step 3 -
Phone Support
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Consult your STAT teacher as the in-school support specialist for the Learning Management System (LMS).
Reference the One Manual |
Request online support by submitting an electronic form here. Note: Users must be logged into BCPS One to submit an Online Support Request Form.
If users are unable to login to BCPS One, requests for support should be submitted to
[email protected].
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Request phone support by calling 443-809-7846. Calls are taken between the hours of 7:30 a.m. and 4:30 p.m. |
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LOGGING INTO BCPS ONE
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BCPS staff and students should use their user name NOT email address to log into BCPS One.
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OPENING FILES IN THE LMS
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In the BCPS One Learning Management system (LMS), teachers and students have access to district digital resources. When opening files (including Word, PowerPoint, etc.) users will first see a preview of that document. Step-by-step directions for opening files directly in their applications can be found on the
Viewing and Opening Files in Course Mapspage
in the BCPS One Manual.
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LMS MAINTENANCE
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The BCPS One LMS will be unavailable on Friday, August 28, 2015, from 8
:00 p.m. to 12:00 a.m.
for routine maintenance.
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LMS OPENING PAGE
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Based on user feedback, the LMS now opens to the calendar. Users can then switch into the gradebook or other features of the system.
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