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Dateline: Charlottesville, Va
In This Issue
Bauer's Secret Sauce For Success: Connectivity With The Readers. 
The Mr. Magazine™ Interview with Steven Kotok, CEO, Bauer Media Group USA.
By Samir Husni



I think the successes (of Bauer in 2019) were really that we're the only major publisher to have absolute growth in the ad revenue, the absolute year after year growth in the subscription revenue and the continued share growth on the newsstand. The successes as well, being our products in a reader-driven company, the changes we made to Woman's World based on our reader study, taking it even more toward inspirational type of content... And the kind of editorial success, where we feel like we're still engaging our readers the way that we want to engage them." ...Steve Kotok (On the success story of Bauer in 2019)
 

Would you believe me if I told you that there is a magazine media company in the United States of America that is doing well, very well indeed, on all fronts: advertising revenue, subscription revenue, and holding its own on the newsstands revenue.  Ad revenue up 38% in the first six months of 2019, ad pages up 24% for the same period.  Subscription revenue is up year to year, and the newsstands, in a market where some publishers have seen a drop as deep as 22%, Bauer has performed better than all the top publishers by dropping only 4% in retail dollars.
Add to that Bauer Media USA publishes the two bestselling magazines at retail in the country, Woman's World and First for Women. The refocus on women for the entire company has been a continuation of success for Bauer. Success that has produced a partnership with the world's largest retailer: Walmart. Whoa, Wait. available exclusively at Walmart, originated from a pair of personal shoppers who gained their fame on Instagram (a prime example of print and digital working together) and who now can be found on the pages of print in a magazine you can find both at the frontend by checkouts and in the mainline of the store.
Steven Kotok is CEO of Bauer Media Group USA and believes reader connection is key to media companies being successful today. With the two largest selling magazines on the newsstands, Woman's World and First for Women, Bauer and its master at the helm know a thing or two about women's service journalism. So much so that while others are seeing a decline in ad pages and ad revenue, Bauer is seeing increases. No top publisher has performed better than Bauer on the newsstands, and they have the smallest subscription to newsstand sale ratio. Market shares are growing and Woman's World sells more total copies than any other magazine.
So what's the secret sauce? How are they performing these daring feats? I asked Steve just that in a recent conversation we had and his answer was simple:  we believe in our connection with the reader. Audience first. Music to Mr. Magazine's ™ ears. During the conversation, I heard the total love for Bauer and for what he is doing in the tone of his voice. The humble and kind way he spoke about his coworkers and his staff, the generosity he gave all the other titles out there belonging to other publishing companies was inspirational. And his true and total belief in Bauer's mission in women's service magazines was stalwart.
While many others are still in scared-mode and have a "the-sky-is-falling" mentality, Steve is hopeful. To paraphrase what he said: the sky is always falling to some degree, have hope, it hasn't hit the ground yet. And Mr. Magazine ™ believes it never will.
So, I hope that you enjoy this delightful conversation with a man who is both humble and visionary, the Mr. Magazine ™ interview with Steven Kotok, CEO, Bauer Media Group USA.
But first the sound-bites:
On how he would describe the status of magazine media today from Bauer's point of view: As you know, Bauer is a very unique company in that 90 percent of the revenue comes from our readers, so I wouldn't say that we're typical or a bellwether. From our perspective the state of media is obviously a challenging industry, but for us it's strong. Our readers still connect with our products. Our concern is gatekeepers; it's the gatekeepers on the retail side, which is part of why we've been building our subscription base more aggressively so that we have that ability to connect with them. For our demographic and what we do and the way we do it - service content for the readers we serve, it's strong. Our concern is the supply chain and things like that, not reader demand.
On being quoted as saying that Bauer was "looking for alternatives" to that supply chain: We are. That may be more of a medium term project, but we're definitely, on an ongoing basis, kind of pricing out whether there was a shock to the supply chain, because we need to know how to get our product to where the readers are buying it in a different way or very quickly. We make a choice at some point to make that change. It seems prudent to know how we would go about that and to, on an ongoing basis, understand the financial costs, as well the resource and logistical distraction type costs.
On the fact that publishers used to work together to get readers and now that's not so common: I don't want to overgeneralize, and I'm sure someone can point to a lot of counter examples, but I've generally found that on the reader revenue side there's a lot of collaboration. I mean, publishers who were supposed bitter rivals would always allow each other to mail each other's mailing lists for direct mail, for example. Not out of the goodness of their hearts, but out of reciprocity. They wanted that ability and they figured if you mailed their people and they mailed your people, the right people are going to subscribe to the right magazine.
On retail space shrinking in the giant chains, yet Bauer has just published a magazine specifically for Walmart: There are trends and then there are individual products. An individual product that is going to connect with the readers is still going to succeed in an up market or a down market. The Whoa, Wait Walmart is designed for that Walmart shopper, the content is shoppable. We worked with Walmart; we followed their guidance and were able to put that Walmart label on the cover and it's actually one of the rare  magazines sold both in the frontend by the cash registers, but also in the mainline.
On why Walmart chose an ink on paper product for an idea that originated on Instagram: I don't know that they chose it. I think the Whoa, Wait Instagram account and blog, from two women who have really connected with their audience in a very unique way; I think Walmart was aware of the power of that. I think honestly, if we had come to them with a product that they thought didn't do what the shopper wanted, we wouldn't have gotten anywhere with them. They get offered a lot of things all the time, so I don't think they chose it as much as we made them a pitch based on our partners' understanding of the Walmart shopper and our understanding of the Walmart shopper. And Walmart believed that we hit it right.
 
On why no one has been able to replicate the success of Woman's World and First for Women: I don't know that anyone is trying to replicate the formula. Again, we build our business from a different revenue model than a lot of these other also great products. As you are, I'm a lover of magazines, so I don't look around and see a bunch of terrible products and then just two great ones. There are a ton of great products out there, ours happens to be oriented toward the retail buyer. It's meant to be purchased for a certain use and a certain environment.
On why Bauer's numbers are up, subscriptions are growing, ad revenues are up, while many other publishing companies can't say that: On the subscription side it's really investment; we believe in our connection with the reader. It hasn't really been as much of a focus in the past, when the retail supply chain was healthier, it wasn't as much of a need, but we wouldn't make those investments if they didn't return to us in the readers responding and subscribing and renewing, but that's purely from investment.
On whether it was the right decision to sell the celebrity titles and focus on women's magazines: It was definitely the right decision. The way that category was going, there needed to be an efficiency of one owner of that category. When we looked again, and as Mrs. Bauer said recently, in terms of decades, not in terms of years, as we looked over the real long-term, if we're going to make that kind of investment, it seemed like making it in the women's space was the best place to make it. So, we made the decision to sell, but we're looking to make acquisitions in the U.S., but probably not in that category. AMI is a very good operator and we respect them a lot, but it's a tough category. Those titles are down pretty significantly on the newsstand.
On Bauer's interest in acquisitions: It takes a lot of work to do that, but yes, that's where we have a big focus going forward into 2020. Again, as a long-term operator we think there are opportunities, whether that's print properties, like the celebrity portfolio that we think will fare better under AMI's ownership than maybe things that will fare better under our ownership, or whether it's more in the digital space. Again, with the focus on properties driven by consumer revenue, or at least consumer action, a consumer performance type of marketing.
On whether they ever ask themselves about publishing another women's weekly magazine: We do ask those kind of questions a lot. We look at First for Women, which does so well, and think could we raise the frequency of that? It's strange because First for Women is maybe the only 17 x per year product out there, but it actually seems to be the right frequency for it. We've looked at taking it more frequent and for a variety of reasons I think it's going to perform better at the frequency it is. So, no, I don't think we believe there's a way to slice and dice the market that way. We definitely have ideas, things that we'd love to do editorially, but I just don't know if that... it's just so tough to get that retail space now. The investment isn't just investing in the brand and in the staff, it's really investing in that real estate. It's not impossible, but I think a weekly would probably be unlikely.
On who devalued magazines at retail, the publishers or the retailers and distributors, who's to blame: For some products, their demand may have changed. Obviously, there has been an overall decline in retail sales for some. Maxim, where I used to work, we would sell a million of some issues and those days, selling a young men's product like that, are gone. So, I do think some of it was a readjustment to what types of products work in that medium. I don't think it was killed by retailers. Like a Maxim, for example, I don't think we would still be selling a million if not for the evil retailers. I believe that this rapidly changing society and economy, and what content in what medium people want, does change.
On whether he feels the bookazine market is saturated: There's probably some oversaturation there, But I don't think that's uncommon when there's a growth area in print. I think we've seen that in many categories that showed growth, as you see a little bit of a mini gold rush from oversaturation. I don't think it's a great thing and that it will equalize to where it should be, but I think it's a good thing in the sense that the vitality and growth is there and that people want to invest into that.
On what success stories he would share with Mrs. Bauer from 2019: First of all, anyone meeting with Mrs. Bauer should be talking about 2020 and 2030 and what they're doing to build the company she owns. But if she were to ask, I think the successes were really that we're the only major publisher to have absolute growth in the ad revenue, the absolute year after year growth in the subscription revenue and the continued share growth on the newsstand. The successes as well, being our products in a reader-driven company, the changes we made to Woman's World based on our reader study, taking it even more toward inspirational type of content. That's just as important to her. And the kind of editorial success, where we feel like we're still engaging our readers the way that we want to engage them.
On any stories he would share with Mrs. Bauer about things that he wished the company hadn't done: That's a good question. I think a lot of those are things that you wished you'd done sooner. There are so many things, as much as we want to be a fast-moving company and a low bureaucracy company, there's still things like the CMS we're on or certain types of process things, where we could run more efficiently, probably all of those, if we were wiser, we would have gotten there faster. But I don't think we made any big missteps. I believe there are some things in our own bookazine program that we've really made more efficient and more successful, but again, that's more a matter of things we probably could have done more quickly.
On anything he'd like to add: The main thing is a lot of it is the people. We've done so much work here internally to get to know each other better and to communicate with each other better. The numbers are great, but the hidden strength is that we are all starting to work really well together. There are a lot of new people here and it has taken us time to get to know each other and I think that's a strength.
On the biggest misconception he thinks people have about him: I'm not sure anyone thinks about me enough to have a misconception. (Laughs) I think people have pretty accurate perceptions. When I was a print guy, people would perceive your ability in a certain way; when I was at the Wirecutter, which was 100 percent digital, people perceived it in a certain way; now I'm at a print company and people perceive it in a certain way. Something that I get when I'm interviewing people is that people's abilities are  more diverse and flexible than I think most people realize.
On what keeps him up at night: I think when you're in media, in general, including digital, anyone who started doing this long ago learned that you have to be able to sleep at night. The sky is always somewhat falling, in digital as well, as you see with BuzzFeed and others, I think if you don't sleep well at night, you should be in a different business, because of its very nature. The idea that you don't sleep well at night is because something is changing in a scary way, but that's been the case for 20 years, to the extent that it really shouldn't be scary anymore.
For the Complete lightly edited transcript of the Mr. Magazine™ interview with Steven Kotok, CEO of Bauer Media Group USA. CLICK HERE
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"Heard on the Web" Media Intelligence:   
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