It's Back-to-School Time!
As your staff hustles their kids onto buses again,
maybe it's time to hustle your staff into training because
the service your staff provides your members
is only as good as their training.

August 2013

See if you can identify these online training resources, all offered free of charge courtesy of CU*Answers and all designed to help your staff get an A+ in member service!

 

This resource offers a wealth of CU*BASE and soft-skills courses that your staff can take any time and at their own pace.

 

This database of thousands of frequently asked questions is an excellent self-help tool that provides your staff quick answers to their questions about CU*BASE.

 

This site offers step-by-step instructions on how to perform various tasks in CU*BASE.

 

This video series provides a quick and easy way for your staff to learn more about It's Me 247 Online Banking and EasyPay online bill pay.
 

The practice activities in this three-part workbook series give your staff the opportunity to sharpen their skills in CU*BASE.

 

This monthly newsletter/webinar combo highlights key documentation that will help your staff better understand CU*BASE tools.

 

Do you know any of the answers yet?

Take a few minutes to research CU*BASE and the CU*Answers website to find as many answers as you can. Engage your team by asking them to help you! Then check your answers in the follow-up newsletter you'll receive on August 28.

 

Read previous CEO Ticklers.

 

CU*Answers

800.327.3478

 

www.cuanswers.com

 

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