CEO Tickler

Asking the right questions can change behavior and results.

                             December 2015
Getting Better Every Year - Together.
 
 

Like any December, as we wind down the previous year and look hopeful to the dawn of the next, we ruminate on our challenges and successes of the last twelve months, and what we've done to set ourselves up for a transition into an even better year to come. Below are questions to get you remembering the past and planning for the future. Together, we can make the upcoming year the  best one yet. Use the CU*Answers website to research these questions about a few things that get us excited for 2016. You'll receive the answers in 2 weeks!
Part I: Questions

Integrating Online Bill Pay
This year was a big year for online bill pay. New partnerships and opportunities have paved the way for what's to come with the new  It's Me 247 Bill Pay. Where can you find an instructional video series to help ease members in their transition to the fully integrated It's Me 247 Bill Pay?

Polishing the Process with a Budget Rewrite
Following the initial release of new budget tools in November, 2014, we spent the last year going back to the drawing board on some things, and making even more refinements on others.  Where would you go to find the Budget Rewrite hub and keep up to date on additional enhancements?

Planning and Protecting Our Cybersecurity 
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. CU*Answers has the professional resources available to help credit unions design and build the infrastructure needed to continually monitor and enhance the security of their systems and to protect member information. Where can you find the new Cybersecurity Resources center?

Offering Mobile Apps as an Internet Retailer
We proudly introduced the It's Me 247 Mobile App for Apple and Google app stores. This is a wrapper-style app developed by CU*Answers - meaning it's an app that "wraps" around It's Me 247 Mobile Web Banking - with all of the power of a full-featured mobile banking site, available to your members via app stores for iOS and Android devices.  So where can you sign up, and what do you need to do to make it happen?

Continuing on the Path to Paperless
The reasons to go paperless are innumerable, and this year, we've introduced solutions to make your paperless options innumerable too. Do you have an imaging strategy? What about secure document transfer? Let 2016 be the year you ditch the fax machine - where can you start that resolution?

Engaging Each Other in Executive Boot Camp
Ownership is a state of mind and a movement. This year, we focused on making the movement move with new Executive Boot Camps centered on building solutions as a Co-Op, deep diving into what makes data valuable, and a special network services boot camp. Boot Camps have started already - where would you research how to be selected for the next one?
About CU*Answers 
CU*Answers is a 100% credit union-owned cooperative serving credit unions that represent more than 1.6 million members. Among its most popular services are its core-processing system, CU*BASE, and its online and mobile banking product, It's Me 247.
Key Event
  
Have a Happy New Year!
    
For full details and to register for this event, visit cuanswers.com/events
Contact Us
  
P: 800.327.3478
F: 616.285.5735
Education
  
January 6
5300 Tools: Using CU*BASE to Complete Your Call Report

January 12
CU*BASE Marketing and Sales Tools
   
Meet the Designer: Decision Model of 247 Lender

February 10
Managing Compliance: Preparing for Audits and Examinations


Visit us online at www.cuanswers.com.