The Parents Office is here to promote your awareness of and involvement in your student's educational experience. Together, we can make the most of your role.
Parent and Family Newsletter
August 2017
Find the Parents Office at Syracuse Welcome
Orange Welcome and Information Center | The Quad

Wed. August 23, 1 p.m. - 5 p.m.
Thurs. August 24, 9 a.m. - 4 p.m.

During Syracuse Welcome parents and families are invited to the Orange Welcome and Information Center (large white tent) to meet the Parents Office staff as well as representatives of other departments and offices on campus. While at the tent, pick up helpful materials to take with you and enjoy some ice cream! 

Syracuse Welcome: Parent and Family Orientation

Syracuse Welcome is not only your student's orientation to the University, but also a chance for you to learn more about the Parents Office and other valuable resources available on
campus . Please plan to attend the orientation sessions for parents and families during Syracuse Welcome. A complete schedule is available here , via the SU Guides App , or on pages 22 and 23 of the printed Syracuse Welcome Guide.
Move-In Information
Syracuse Welcome Guide

The Welcome Guide is available here and can also be downloaded to your smart phone for easy access.  Visit to have the download link sent to you via text message. 

Here are some of the things you can find in this helpful guide.

  • Directions to residence hall lines for move-in - pages 4 and 5
    Please note that directions are to a holding area or line where you will wait to unload your vehicle. The move-in pass should be displayed on your dashboard.

  • Meals with your student- page 37
    During Syracuse Welcome, new students with meal plans can bring their family, at no additional charge, to dine at the residence hall dining centers at specified meal times. Dates, times, and locations are found in the Welcome Guide.

Residence Hall Access

After your student's initial move-in pass use, vehicle access to the residence halls on Tuesday, August 22 through Thursday, August 24 is restricted. If you go shopping or need to return to the residence hall between 9 a.m. and 6 p.m., it should be via shuttle bus from the Manley South or Skytop Parking Lots.  Please do not re-enter the move-in lines with your vehicle, as that will slow the process for those awaiting their initial move-in opportunity. 

After 6 p.m., you will be permitted to drive up to the residence halls to drop-off items that are too large or heavy to transport on the shuttle buses.

For answers to all your last minute move-in and orientation questions. 

Public Safety Welcome
Welcome Message from Chief Maldonado  

Welcome to the Syracuse University family! As Chief of the Department of Public Safety (DPS), and a fellow parent of two SU students, the safety and well-being of every member of our campus community is my top priority. DPS is a campus law enforcement agency serving the Syracuse University campus and University-controlled properties. We employ 64 sworn Public Safety Officers and 15 Community Service Officers, who are committed to keeping our community and its members safe and secure. Public Safety Officers are on duty 24 hours a day, 7 days a week. The DPS emergency call center, which is staffed with 11 New York State certified public safety dispatchers, is also available around the clock to address our community’s safety and security needs. We have put together frequently asked questions regarding safety and security to help you better understand what we do and what resources we have available to your students.   I would like to invite you to join us during Syracuse Welcome at the Student Life Panel Discussion being held on Thursday, August 24, at 3 p.m., in the Goldstein Auditorium, Schine Student Center. There, I would be happy to share with you a little more about DPS and take any questions you may have.   Finally, don’t forget to visit our website ( ) and follow us on Facebook, Twitter, and Instagram @SyracuseDPS.

Bobby Maldonado
Chief, Department of Public Safety

Important Conversations
Talking to Your Student About Safety

While Syracuse University has one of the lowest crimes rates in the city, and continues to experience less crime, it is important to talk to your students about personal safety. Here are some quick safety tips to share:
  • Never leave belongings unattended, even for just a minute
  • Always lock all doors and windows
  • Walk in groups of three or more
  • If you have a bike on campus, secure it with a U-Bolt lock
  • Download the LiveSafe app, which acts as a “mobile blue light,” allowing users to connect with the Emergency Communications Center at the touch of a button
  • Plan ahead, the University offers many different transportation options
Talking to Your Student About Healthy Relationships

National research shows that 1 in 3 college students will be in a physically abusive relationship before they graduate . As parents and guardians it is important to communicate with your student about what a healthy relationship looks like and how your child can have satisfying and positive relations with a partner. Discuss what your family values are and how your student can make sure that their personal values, beliefs and boundaries are respected in relationships. Some great resources about how to start that conversation are linked to below along with some resources that your student can access on campus:  

Additionally, part of the conversation should address where to find help if they find themselves or someone they know in an unhealthy relationship. Here are some o n-campus relationship counseling resources:  

  • Counseling Center: Provides therapy services to students that are directly or indirectly impacted by unhealthy relationships. The Counseling Center has a special team of counselors, the Sexual & Relationship Violence Response Team, that works with students on these issues. 
  • Student Assistance:  Provides case management services for students that are struggling to ensure that they have access to all the resources that they need.
  • Equal Opportunity, Inclusion, and Resolution Services: This office handles all complaints and reports of relationship violence as well as bias, discrimination, sexual violence, and stalking.
  • Office of Health Promotion: Provides educational and awareness programming regarding healthy relationships as well as other health topics including alcohol and drugs, mental wellness, and sexual health.  

Wellslink Leadership Program
Founded in 2003, The WellsLink Leadership Program, managed by the Office of Multicultural Affairs, is a nationally recognized academic excellence and leadership program for first-year students of color at Syracuse University. Through structured academic, social, and cultural enrichment activities, WellsLink scholars train for exceptional success at the University and beyond. WellsLink participants enjoy two semesters of support, and upon their successful transition into the second year, they join an exclusive community of WellsLink alumni who will be recognized by faculty, staff, and peers as high achievers and community leaders. Participants from the first-year program will also have the opportunity to participate in a newly developed program for WellsLink sophomores. To learn more, visit The WellsLink Leadership Program website. 

First-year students may apply here:  online application form . The deadline is Friday, August 25, 2017.

Here is an article about WellsLink's 2016 Lee Noel-Randi Levitz Retention Excellence Award:
 Health and Wellness
Patient Portal

Health Services now has a Patient Portal. Students can schedule and view upcoming appointments, complete mandatory forms and upload immunization records, print statements, and receive secure messages from Health Services staff. 
Remind students to keep their password confidential.

Health Services website 
  • Details regarding the office/pharmacy  
  • Wellness and health tips
  • After-hours care options

Before sending your student to college read the article 
Things to Bring for a Healthy Start

You can contact us by email or call 315-443-9005.

Student Health Insurance Requirements and Waiver Process

All full-time, matriculated undergraduate, graduate and law students are required to demonstrate proof of qualifying health insurance coverage.  To provide eligible students with access to a comprehensive, qualifying health insurance plan, Syracuse University is offering a student health insurance plan insured and administered by Aetna Student Health for a cost of $1,672.  The plan will cover students from August 1, 2017 through July 31, 2018.  

If your student has existing qualifying coverage, you can complete a waiver form to demonstrate proof of coverage, and if approved, you will not be enrolled in the Student Health Insurance Plan. Students who do not demonstrate proof of qualifying coverage by the deadline, will automatically be enrolled in and billed for the Student Health Insurance Plan.

The deadline to waive or enroll in the Student Health Insurance Program is September 18, 2017. 

Financial Aid and Scholarships
Tips from the Office of Financial Aid & Scholarship Programs

  • By joining the Scholarship Listserv, students will have outside scholarship opportunities sent to their email.

  • Complete tasks on your student’s MySlice Financial Aid To Do List to ensure the smooth delivery of financial aid.

External Scholarship Information
Is your student interested in applying for external scholarships but uncertain on where to start?  Assistant Director, Stephanie Barlow, within the Office of Financial Aid and Scholarship Programs provides one-on-one sessions for general guidelines and organizational tips. Students can schedule an appointment through Orange Success or email “external scholarships” to
Dates to Remember

Student Involvement Fair
September 6, 2017 | 11:30 a.m.- 3 p.m.
The Quad (Rain Location: Schine Student Center)

New students seeking an opportunity to learn about or join any of the over 300 student organizations coordinated by the Office of Student Activities should attend the
Student Involvement Fair.

Religious Observance Notifications
September 8, 2017

If your student will be observing specific religious holidays or holy days they must file a notification form which on MySlice under Student Services/Enrollment/My Religious Observances/Add a Notification.  
Read more

Adjusting Meal Plans
September 8, 2017 

Last day to adjust to a plan with fewer meals. 
Students may change to a plan with more meals anytime during the academic year.   Read more

Student Health Insurance Waiver
September 18, 2017

Last day to provide proof of qualified student health insurance.  Read more

SUpercard FOOD is the declining balance portion of your student's meal plan that can be used in retail dining locations throughout campus.

By adding a SUpercard PLUS account, your student can also use their SUID card for things such as vending machines, laundry, and ticket purchases at campus box offices.

The PLUS account is not mandatory--students may still use quarters in the laundry machines, cash/coins in the vending machines, and debit/credit cards for other purchases.

Adding funds to SUpercard Plus

Beginning August 18, your student will be able to add funds to the SUpercard Plus account via MySlice. 

Beginning August 21 you will be able to add funds via the GET app.

For more information about adding PLUS funds, here is a link that includes instructions and a tutorial about the GET app

Family Weekend 2017 | October 13-15
Schedule and registration information is available now at
Parents Office | Syracuse University | 315.443.1200| |