November 18, 2020- UPDATE #7














Dear Union Bank Customers:

We wish to keep you updated as we continue to provide the banking services you need during the COVID-19 pandemic.

Due to the recent and significant increase in the daily infection rate of the COVID-19 virus in Vermont and New Hampshire, we are closing all branch lobbies beginning on Monday, November 23rd until further notice and with the following guidelines:

  1. Banking transactions will be performed at our drive-up windows.
  2. Customers may enter lobbies and conference rooms by appointment only and only for transactions (including loan closings and access to safe deposit boxes) that cannot be completed at drive-up windows providing they are not exhibiting COVID related symptoms
  3. Wearing a mask and maintaining appropriate social distancing is required in order to enter bank facilities.
  4. Customer meetings will be conducted via phone or video to the extent possible.
  5. For contact tracing purposes, any non-Union Bank employee entering a branch or the main office will need to provide their name and phone number. 


Following is a list of our branch drive-up hours. You can also access branch drive-up hours on our Locations page. or look for updates on our COVID-19 dedicated web page.

Also listed below you will find information about our remote banking services that include online banking, mobile banking, and our convenient ATM network.

We recognize how the coronavirus is impacting our communities in many ways, medically and economically, and encourage our customers to contact us with any concerns.
800.753.4343.

Please be assured, you will continue to have access to your accounts.

We are here to help and we will get through this together.

Thank you.

 
What if I need to access my Safe Deposit Box, open a new account, or want to discuss a new loan?

Safe Deposit Box Access: If you need to access your safe deposit box, please contact your branch at the phone number listed above to schedule an appointment.

New Deposit Account: We will continue to open new accounts during this challenging time. Call to schedule an appointment to come in to open an account, or consider additional options that we will discuss with you when you call that may save you a trip to the branch and help address the social-distancing directive of the government and CDC.

New or in-Process Loan: Contact your local loan officer, your local branch at the phone number listed above or call 800.753.4343. Commercial customers, please contact your lender. If you are unsure of the correct contact number, go to ublocal.com for a listing of our commercial lenders.

Other Questions/needs : Call us and ask. We will work with you on the best way to meet your needs.

Available tools for all of your banking needs
Many of our customers make use of some of our banking services. Now may be a good time to try some of these additional free services that can assist you during this difficult time:

  •  Inquire on account balances
  •  Transfer funds between accounts
  •  Transfer funds to others using our Pay Others (P2P) services
  •  Transfer Funds to/from your accounts at other institutions
  •  Deposit checks using the Mobile Deposit function on our app

If you have not yet tried our free Online and Mobile Banking services, consider signing up today at ublocal.com. Go to the Log In prompt at ublocal.com, select Sign Up and follow the prompts.

If you are an existing Online or Mobile Banking customer and you wish to try some of the additional functionality available to you, log in and explore. If you have questions, please contact our Customer Care Team at 800.753.4343 and we will be happy to help.

Consider using any of our ATMs, or any of the 55,000 no-fee Allpoint ATMS to access cash using your Union Bank ATM or Debit Card.

In addition to mobile check deposit and drive-through banking, you can also deposit checks or cash at those conveniently located ATMs* located at our branches.

*Union Bank ATMs located separately from our branches may not accept deposits
For added convenience, this simple and secure service allows you to deposit checks into your account without coming to the bank. Download the Union Bank Mobile App.


If you are not quite ready to try online banking, consider using our Telebanking system. You can find account balances and transfer funds between your Union Bank accounts with Telebanking. With your account number and social security number (or tax ID number) handy, call 800.583.2869, and follow the prompts.  
To guard against fraud, sign up for and begin using the Card Valet App. The app alerts you to any transactions posting to your debit card, and allows you to turn it on or off, or to designate the areas (geographic or industry category) where your debit card may be used.
 
What if I still have banking questions?
If you have questions, call us at 800.753.4343, or call your local branch at the numbers listed in the table above.

Together we want to help you, our staff and our communities to get through these uncertain times. We will notify you of any additional changes that occur, and when these currently branch access changes are lifted.

Thank you for entrusting your financial needs with us!

Here are some links with information and helpful recommendations that you may wish to follow, as well as listing of the symptoms to be aware of for coronavirus:
Helpful Links

 

Thank you for banking with us. Please call 1.800.753.4343 (or your local branch) during normal banking hours with questions or if you have concerns regarding the authenticity of this email.