If your credit union would like to remain on the white list in regards to access to self service terminals, you will need to complete this
form and send in to
firstname.lastname@example.org before May 16th. If the form is not completed, your credit union will be removed from the white list.
What does it mean if you are removed from the white list?
If your credit union is not on the white list, your members are able to register at self service terminals to conduct transactions without contacting the credit union. This may open the credit union up to potential fraudulent activity.
Switch Migration: October 1, 2017
As part of CO-OP's commitment to offering clients the most seamless and secure solutions and experiences possible, over the next several months we will be working toward consolidating shared branch processing to one platform.
What are the benefits of a single platform?
The consolidated switch will offer new enhancements, including:
Machine-based learning to assist in fraud mitigation
New analytical reports and business intelligence to create more personalized member experiences
A more seamless experience for both your credit union and your members
In an effort to decrease fraudulent transactions occurring on the Shared Branching Platform, CO-OP has released a few new best practices for outlets.
CO-OP suggest that if an unknown member requests a cash withdrawal of $850 or more for the teller to complete a history lookup to see if they have visited any other shared branch locations that day or the prior day.
There has been a trend in the fraudulent activity, that the perpetrators are requesting large dollar withdrawals and visiting multiple locations in one business day.