May 2017

Quick Links
Mystery Shops
CUCB Contact List
 
Contact Us
Courtney Miceli
Executive Vice President
(800) 452-7221, 3004
 
Jennifer Plaisance
Controller
(800) 452-7221, 3016
 
Shannon Morneault
Accountant/EFT Specialist
(800) 452-7221, 3006

Angela Melle
Strategic Services Manager
(800) 452-7221, 3007

Technical Support (help desk):

Network Services
CO-OP Shared Branching
(866) 812-2872 opt 2



*IMPORTANT*
White List for Self Service Terminals 

If your credit union would like to remain on the white list in regards to access to self service terminals, you will need to complete this form and send in to networkservices@co-opfs.org before May 16th. If the form is not completed, your credit union will be removed from the white list. 

What does it mean if you are removed from the white list?
If your credit union is not on the white list, your members are able to register at self service terminals to conduct transactions without contacting the credit union. This may open the credit union up to potential fraudulent activity. 
*ATTENTION* 
Switch Migration: October 1, 2017

As part of CO-OP's commitment to offering clients the most seamless and secure solutions and experiences possible, over the next several months we will be working toward consolidating shared branch processing to one platform. 

What are the benefits of a single platform?
The consolidated switch will offer new enhancements, including:
  • Machine-based learning to assist in fraud mitigation
  • New analytical reports and business intelligence to create more personalized member experiences
  • A more seamless experience for both your credit union and your members
*BEST PRACTICES*

In an effort to decrease fraudulent transactions occurring on the Shared Branching Platform, CO-OP has released a few new best practices for outlets. 

CO-OP suggest that if an unknown member requests a cash withdrawal of $850 or more for the teller to complete a history lookup to see if they have visited any other shared branch locations that day or the prior day.  

There has been a trend in the fraudulent activity, that the perpetrators are requesting large dollar withdrawals and visiting multiple locations in one business day. 

*SAVE THE DATE*
CUCB Annual Meeting & Luncheon

The CUCB Annual Meeting & Luncheon will take place on July 28, 2017 in New Orleans in conjunction with the LCUL convention. You will be receiving an electronic invitation in the next few weeks. 
CUSO Registry

To comply with NCUA's directive that all CUSO's must register with the agency, CUCB has signed up, and has obtained the following for your records:

  • Registration Name: CU Cooperative Branching, LLC. 
  • Registry number: 111-0001547. 
Additional Resources

Shared Branching Resources can be found on the League's website. If you do not have a log in to the page, please request an account. Resources that can be found here include:
  • A copy of the new Policy and Procedures
  • Link to the training modules
  • Updated Teller Quick Reference Guide
  • Marketing Materials
  • CUCB Contact List
  • New Address/Phone Number Change Form