Monthly eNewsletter for credit union employees and directors | June 2012
Take the CUSOURCE® L.E.A.R.N. Challenge and WIN!
James Pratt, Virtual Service Rep
North Peace Savings and Credit Union
Have you ever dealt with an angry caller?James Pratt, Virtual Service Representative at North Peace Savings and Credit Union knows how to have an angry call go to a happy call with 5 steps learned in the SkillSoft Course: The Angry Caller: What is Your Plan?
The CUSOURCEL.E.A.R.N. Challenge is a learning challenge that any active SkillSoft License holder can gain from. The challenge is easy. Take a SkillSoft eLibrary course. Learn a new tip or skill. Send it to learn@cusource.ca, and you may qualify to WIN!
Financial Foundations - Governance Webinar Series
Designed to help newdirectorsbuild confidence and competence in financial oversight. There's still time to join Ian for any or all of these sessions:
Time: 7:00 p.m. - 8:15 p.m. ET | See full details here.
Save the Date:The 2012 EA MasterySkills Virtual Series
Calling all executive, administrative assistants and support administration staff: be sure to mark each Wednesday from August 8 - September 26 in your calendar.
Registration opens June 13. See session descriptions here.
Canada's New $20 Polymer Bank Note
Please join Canadian Central and representatives from the Bank of Canada (BoC) for a FREE information webinar on Canada's new $20 polymer bank note.
The BoC will begin issuing $20 polymer bank notes this fall. This is a great opportunity for Member Service Representatives and cash office staff to prepare for the transition by learning about the new security features, correct handling procedures, and equipment readiness including an outline of potential machine issues.
On July 1, the Business Lender Accreditation (BLA) Program will replace the existing Commercial Lender Accreditation (CLA) Program. Employees will be unable to enroll in the CLA as of June 1. Watch your inbox for more details.
Click here to see the system release (October 2011) that first mentioned changes to business lending courses.
CUDA® Request to Graduate Form
Are you a director nearing the end of the CUDA Program?Either a director contact, or graduating director can fill out a request to graduate form. To access the form, log in to the LMS. Click on the CUDA icon > forms.
Search eclassroom in the CUSOURCEevents calendar to find more offerings.
Virtual Launch of Everything DiSC®
Do you ever wonder why some co-workers are easier to get along with than others?
If you missed the April and May sessions, join us on June 14 at 1:00 p.m. ET for a FREE webcast to learn how DiSC® tools can be applied at your credit union.
Financial Foundations - Governance Webinar Series 
