On behalf of the Staff and Board of Directors of th
e Hub City Co-op, I'd like to thank everyone who took the time to respond to the survey that was sent out a few weeks ago. All the feedback that was shared has been incredibly helpful, and we can see that so many of our owners take pride in the store that they helped create. You shared many positive thoughts with us, as well as several concerns too. The store staff has taken note of these things, and has begun working to address them.
Many of you have expressed an issue about our pricing and the staff has heard your concern. At the Co-op, our products are local, healthful, natural, and mostly or
ganic. Due to the quality content of these products, the prices tend to be higher than most similar foods found in conventional grocery stores. Our prices tend to be comparable on products that are available in other places. The staff is committed to working on this.
There are many possibilities to save money at the Co-op, including the following ways:
1- $25 back for every $500 spent per month
2- 15% case discount for owners
3- Purchasing raw ingredients from the bulk section. Shoppers are encouraged to bring their own containers and reduce waste.
4- 5% back by using Lolo (See: www.loloeffect.com )
5- Owner discount day every Thursday - research is being done on expanding the flexibility of owner disc
ount days within current technology.
6- Rotating product specials
There have been many changes in the co-op since we opened in April 2016, in product selection as well as staff. Our first General Manager has moved on, and
I am now the Interim General Manager. Customer service is one of the most important aspects of a co-op. The staff, as well as myself, are dedicated to providing the best shopper experience possible. We are always available to answer questions or provide assistance whenever possible.
In our first year, we have done our best to supply the community with local and healthy produ
cts including fresh, organic produce. There is a lot of opportunity to expand our product selection, and we will continue to research potential suppliers for the store. As we build more momentum, we hope to encourage and support more local vendors to supply our store. If you have any questions or suggestions regarding suppliers for the co-op, please feel free to contact us at any time.
Unlike most grocery stores, there is no large corporation behind the Hub City Co-op. A small staff, volunteer board, and 1750+ community members own and operate the co-op. This allows the ability to be responsive to owner suggestions and shoppers' evolving needs.
Customer feedback is valued, and always welcomed, to help the staff in focusing its efforts. Together, we can make the Hub City Co-operative one of Spartanburg's most vibrant destinations to eat, shop, and connect.