A mental model is a two-dimensional drawing, or representation of information that aids us in taking abstract information to a concrete level. Mental models are helpful when exploring the concrete experiences of people in generational poverty. BCOC uses these in working with our clients to help identify their own goals and objectives. Today, Jeanine, who is a participant in our Economic Self-Sufficiency program, met with her coach Mary and drew a mental model of the things she wants for her family, followed by concrete steps toward the plan that will achieve them. Jeanine- we are behind you!