TECHNOLOGY: INFO AND TIPS
Returning Volunteers: If you volunteered in 2016 or 2017 you will still
need to register a new account. The system should recognize and ask you to verify your e-mail address.
- If you have a
Private Bank or CIBC e-mail address, email email@example.com to update your profile.
To find training sessions, use the "Site" feature and look for "training". When you find the level and location you would like, scroll down and click "Work a Shift." This will display the available dates.
- Looking for a
training at your company? If you haven't heard about an on-site training at your company, feel free to reach out and find out if there is one scheduled.
- You will be required to apply for global credentials upon registration which include the Volunteer Agreement, Photo Release, and the IRS/Ladder Up Prerequisites.
- Once you apply for the credential you will be directed to our e-learning and certification center to begin your prerequisite course.
These are required for all volunteers. Please complete your prerequisite course prior to training. You may not volunteer until this is complete.
- After your first visit,
you will likely need to reset your password to the E-Learning and Certification Center.
A note about your password: We hav
e a new E-Learning Center powered by thinkific. This is a separate platform from our Volunteer Portal, but they do speak. When you apply for the Prerequisite Credential through the Volunteer Portal, it will create an account and enroll you in the thinkific course. For security reasons, you may need to reset your thinkific password for subsequent visits. While thinkific obtains your information from the Volunteer Portal, it does not ever know your Portal password.
- Please note that
you must pass the Volunteer Standards
of Conduct and Intake, Interview, & Quality Review quizzes
If you fail you will have to contact the volunteer manager for a retest- so please complete the tests carefully.