September  - 2016

Customer Focus Teams

To be more responsive to customer needs, emphasize customer satisfaction, develop closer relationships with their customers, and flatten the management structure, some companies have adopted Customer Teams or Customer Focus Teams. These are cross-functional, customer-focused teams that exist to provide customers a one-stop shopping service. ...


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Patrick S. Frazier, CBC
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"Coaching with Pat has been an incredibly rewarding experience and I would highly recommend his coach training to anyone interested in taking massive action in your life. It is one thing to "learn" concepts, principles and ideas and another thing to actually "apply" them. Clifford Stoll said, "Data is not information, information is not knowledge, knowledge is not understanding, understanding is not wisdom". With Pat's coaching, I have been able to learn leading edge, best practice leadership concepts (in both personal and professional areas of life) while also having the opportunity to apply this information in ongoing practice and regular coaching under Pat's guidance. Coach Pat offers support and accountability which has helped me stay on target with my goals. When I feel frustrated or stuck, Coach Pat has just the right questions and/or advice to inspire new ideas and actions. I'm tremendously grateful for this coaching relationship and I hope I can inspire others the way Pat has inspired me. Thanks coach!

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