Convey that They'll Enjoy Working With You
As a customer service consultant working with many clients throughout the year, I often meet new people with new or recurring clients, and it's easy to form a quick opinion about them. Much of the opinion is based on the first few interactions that we have, and often - in today's world - those first few interactions are via e-mail.
And while my opinion may change down the road, usually the first impression tells much of the story. So here are some aspects of my interactions with customers that suggest I'm going to enjoy working with them:
- They respond to e-mails quickly, typically in less than a half-day.
- There is an intent to answer my question or address the point I explained in my e-mail.
- They use a personal greeting and a personal closing with contact information.
- They tell me what they'll do and by when.
- They are specific in their e-mail without being too lengthy.
- Their messages present organized and clear thoughts.
- There's enough informality to show part of their personality, and usually a little enthusiasm.
People like to like the people with whom they work. That's part of the reason I'm in this business - because most people who are serving others or trying to retain customers are genuinely nice people.
Even if you're just communicating via e-mail, communicate in a way that the other person can tell that they'd like to work with you.