June 2017
Director  Ernest Chrappah
Summertime Is Here

The weather is heating up and for-hire vehicle operators are facing the challenges of managing the impacts of higher temperatures, including the use of air conditioning, increased fuel costs, and more visitors to the District. Higher temperatures can also lead to short tempers. All drivers are encouraged to take the free online training courses to help with resolving potential conflicts.

In addition, drivers are advised to be extra cautious about leaving vehicles unattended with windows open. As part of the Back to Basics DC Initiative, Mayor Muriel Bowser and the Metropolitan Police Department recently announced safety tips for preventing vehicle thefts and break-ins including keeping valuables out of sight, securing electronic devices, and locking doors.

Enjoy the sunshine. Provide riders with excellent customer service. Maintain your vehicle. And do your best to be cool.
DTS Tele-Town Hall

The Digital Taxicab Solution (DTS) will help level the competitive playing field for taxicabs when fully implemented by September 1, 2017. To give the industry a greater understanding of the transition to DTS, DFHV will conduct a telephone-based town hall. The DTS tele- town hall is scheduled for  Thursday, August 3, 2017 at 1:00 pm. Participants will be able to ask the Director questions about DTS, and get status updates regarding installations, technologies, pricing, and more. Mark your calendar and stay tuned for the participant call-in number.

Vehicles On Demand (VOD)
Pilot Program Generates New Revenue

Vehicles On Demand
The Department of For-Hire Vehicles (DFHV) in partnership with the Department of Public Works (DPW) has launched the Vehicles on Demand (VOD) pilot program. A specified number of District Government employees will be able to use DC taxicabs to travel in the city for official business. The pilot will provide employees with an additional transportation option, while increasing the availability of existing fleet share vehicles, allowing agencies to right-size their fleets and ultimately realize cost savings in vehicle purchases, fuel, and maintenance.

To participate drivers must do the following:
  • Download and log in to the DCTaxiApp
  • Watch this video to learn how to identify trips for this pilot program
  • ADDED INCENTIVE - Receive at least $2.00 for every completed qualified trip through this pilot program
  • Payments are deposited daily into a driver's account setup by the DC Transportation Group (DCTG), also known as the COOP. Help with setting up an account is available on DCTaxi.com
  • No money will be exchanged as the trip is paid through the Corporate Account
  • No credit card fees or deductions
  • Review the Help guide about payments
  • Review the training guide; and print a copy to keep it in your vehicle
  • For help email support@DCTaxi.com or call either 202-601-7330 or 202-384-1350
Autonomous Vehicles
Autonomous (or self-driving) vehicles are coming soon! Major companies such as Google, Apple, Uber, General Motors, and Ford are among those investing in the technology to innovate how the public will be transported from Point A to Point B. The District Government has formed a working group with representatives from several agencies under the leadership of the Office of the Deputy Mayor for Planning and Economic Development. The autonomous vehicle can provide new transportation options for the elderly, persons with disabilities, medical transit, youths, and those who otherwise do not or cannot operate a motor vehicle.  T he Bloomberg Aspen Initiative on Cities and Autonomous Vehicles recently named Washington, DC along with  Helsinki, Finland; London, England; São Paulo, Brazil; and, Tel Aviv, Israel as cities to join an inaugural group of locales that will develop principles and tools that cities can use to plan for the coming revolution in self-driving technologies.

Growth Forecast of Autonomous Car Shipments

Resource Center
DFHV has created a Resource Center for ALL drivers, owners, and operators to provide hands-on support to navigate agency services, products, and special permits. You will receive one-on-one support with service processing, online applications, website navigation, and grant and special permit applications. The Resource Center will be located at Client Services starting July 11, 2017 and will be available every Tuesday and Thursday from 4:30 pm to 6:30 pm. Note that no services will be processed and payments will not be accepted during the Resource Center hours of operation. 
Contact Information
All owners and operators licensed by or registered with the Department of For-Hire Vehicles are required to maintain their current contact information on file which must include a current mailing address, phone number and email address. Client Services will not conduct a transaction without verification.
Tell Us What You Think
The Department of For-Hire Vehicles wants your feedback. The opinions and insight we receive from the industry, related stakeholders and the general public gives us useful input that shapes policies, programs and regulations. We want to hear from you!   Give Feedback
Department of For-Hire Vehicles 
2235 Shannon Place, SE, Suite 3001
Washington, DC 20020