October 2017
Director  Ernest Chrappah
A New Platform For Useful Information

Fiscal Year 2018 is underway and the Department of For-Hire Vehicles is committed to ensuring that consumers - both residents and visitors - have safe, accessible, reliable, and affordable transportation options. So addressing competition among operators and meeting the demands of passengers are the agency priorities.

We are introducing the DC Glovebox as a platform for consumers and stakeholders to find useful information. And just like a glove box in a car, you can find almost anything - blog posts, podcasts, videos - and stay up to date with the latest news and trends about the evolution of the for-hire industry .

Also, Daylight Savings Time begins Sunday, November 5th at 2:00 am. So get ready to "fall back" and turn your clocks back one hour on Saturday night.
Fast Charging Stations at Union Station

The public/private partnership between DFHV, ChargePoint, Transco, and Union Station has resulted in the installation of two Fast Charging Stations at Union Station for the exclusive use of the District's EV taxicabs.  This project improves the infrastructure to encourage the transition to electric taxis. DFHV provided partial funding through a competitive grant program as part of a robust plan to build out additional fast charging stations around the city; ChargePoint supports all of the technology that powers this network, from charging station hardware to energy management software to a mobile app; Transco handles the administration of these units; and Union Station provides oversight of the infrastructure and operations.

Images below display the Fast Chargers and the following partners - Beverley Swaim-Staley, President & CEO, Union Station Redevelopment Corp; Lajuana Jones, Sr. Project Manager, Union Station Parking Garage and Bus Facility; Ernest Chrappah, DFHV Director; Matt Bianco, Director of Federal Sales, ChargePoint; Dennis Starks, DFHV Compliance Policy Advisor; Jeffrey Schaeffer, President, Transco.  

Public/Private Partnership At Work
EV Taxis Plugged Into Fast Charging Stations

Grant Funding For Taxi Drivers
DFHV is soliciting applications from Independent Taxicab Owners licensed in the District for the Driver Incentive Grant Program. Eligible taxicab owners may receive up to $1,000 each. Rental taxicab drivers who are not Independent Owners may have a DC-licensed taxicab company submit an application on their behalf.  Visit DFHV Driver Incentive Grant for further details and to apply. 
International Regulator of the Year
The International Association of Transportation Regulators (IATR) recently named DFHV Director Ernest Chrappah the "International Regulator of the Year" at their 30th Annual Conference in Austin, Texas.  The selection of Director Chrappah was based on his focus on public service, his  leadership in implementing reforms and his innovative approach to regulating the for-hire industry. These characteristics are reflected through increasing public engagement through various platforms, encouraging data transparency, leveraging technology and research, and establishing customer service standards.

"I am both honored and humbled to receive this award. However, this is not just about my accomplishment as much as an indication of the support of Mayor Bowser and the diligence of the DFHV staff," said Director Chrappah. View his full acceptance speech.

DFHV Director Ernest Chrappah accepts the International Regulator of the Year Award; flanked to the left by IATR Board Chair Jim Ney and IATR President Matthew W. Daus and to the right by Carlton Thomas of the Austin (TX) Airports Authority

Driver Notice

Be advised that the Seabury ConnectorCard is an acceptable form of payment. However, the card must be swiped through by its magnetic strip rather than inserted into a chip reader to access its dollar value. Any concerns or questions can be directed to DFHV.ClientServices@dc.gov.
Client Services Office Hours

As of October 1, 2017, Client Services will accept all application types Monday through Friday from 8:30 am to 3:30 pm. This adjustment means One Stop Forms and Face IDs can be processed during any weekday.

Resource Center
DFHV has created a Resource Center for ALL operators and owners  to provide direct support to navigate agency services, products, and special permits. You will receive one-on-one support to assist with processing services, including assistance with online applications, website navigation, and grant and permit applications. The Resource Center is located at Client Services and is available every Tuesday and Thursday from 4:30 pm to 6:30 pm.
Contact Information
All owners and operators licensed by or registered with the Department of For-Hire Vehicles are required to maintain their current contact information on file which must include a current mailing address, phone number and email address. Client Services will not conduct a transaction without verification.
Tell Us What You Think
Your feedback is critical for the Department of For-Hire Vehicles. The suggestions and observations received from those in the industry, related stakeholders and the general public offer useful insight that shapes policies, programs and regulations. We want to hear from you!   Give Feedback
Department of For-Hire Vehicles 
2235 Shannon Place, SE, Suite 3001
Washington, DC 20020