Dear Case Managers,
 
Effective April 2, 2018, DXC Technology (DXC) will be using its Contact Tracking Management System (CTMS) to track and monitor issues reported by Case Managers.
 
Issues should continue to be emailed to the CCM Help Desk at [email protected] .

  1. Once the email is received, Case Managers will receive a response email acknowledging receipt.
  2. Within one business day, DXC will log the details of the query in the CTMS and an acknowledgement email will be generated, including a call tracking number (CTN).
  3. DXC will provide follow-up within three business days.
 
Please include the following information on all initial inquiries to ensure the fastest resolution possible:

  • Member ID
  • Case Management Agency Provider ID
  • Detailed description of the issue

Note: When requesting information about an existing issue, include the CTN in the email subject line.

Thank you,
 
Department of Health Care Policy & Financing