Dear Case Managers,
Effective April 2, 2018, DXC Technology (DXC) will be using its Contact Tracking Management System (CTMS) to track and monitor issues reported by Case Managers.
- Once the email is received, Case Managers will receive a response email acknowledging receipt.
- Within one business day, DXC will log the details of the query in the CTMS and an acknowledgement email will be generated, including a call tracking number (CTN).
- DXC will provide follow-up within three business days.
Please include the following information on all initial inquiries to ensure the fastest resolution possible:
- Member ID
- Case Management Agency Provider ID
- Detailed description of the issue
Note:
When requesting information about an existing issue, include the CTN in the email subject line.
Thank you,
Department of Health Care Policy & Financing