November 5, 2013
As promised, we are sending daily updates regarding system performance and support. We will continue this communication as long as there is news to share.
Green Checks. There have been a few cases where a recommender completes a form but does not see a green check for one section. If you encounter this issue, please submit a ticket to the help center so that the team can resolve the issue for you. Be sure to include the full name of the applicant whose form you are attempting to complete.
Recommendation Submission Status. In some cases, there may be a difference between the recommendation submission status displayed on the Student tab and the recommendation status that the applicant sees within the Dashboard. For example the applicant may see that a recommendation is in progress even though the recommender correctly sees that the recommendation has been submitted. We are working to resolve this high priority issue as soon as possible.