October 23, 2013
As promised, we are sending daily updates regarding system performance and support. We will continue this communication as long as there is news to share.
Help Center Information. We are responding promptly to new applicant and recommender tickets, and we continue to work through a backlog of older tickets. You can help us help you in two ways:
- Please do not submit new requests about an unresolved, existing issue.
- Please do not reply to messages about unresolved issues and request progress updates.
Both of these actions will slow down our ability to help you and your students. The first introduces confusion to the process. The second resets your place in the support queue. If you have an outstanding issue, we assure you we will respond, and we request your patience.
Recommender Accounts. Earlier today we identified the cause of a problem that is preventing some recommenders from creating accounts. We are developing a fix for this issue and expect to release it later this week.
Internet Explorer 9. Some recommenders have reported that they can only see two colleges listed for each of their students. This issue is unique to IE9. If you encounter this situation, please try another browser.