October 31, 2013
As promised, we are sending daily updates regarding system performance and support. We will continue this communication as long as there is news to share.
Deadline Prep. As the November application deadlines approach, we have taken steps to prepare for increasing submission volume. On Tuesday we saw 67,000 application and 150,000 school form submissions in a single day with no slow down in system performance. We will continue to monitor the system in the coming week.
We have added several new staff members to the support team. This addition will allow us to respond more quickly to questions and requests from students and recommenders.
When uploading a file, please ensure that it is 500kb or smaller in size and that the file is in a supported format (.pdf, .doc, .txt) prior to upload. If you are unable to upload in one browser and have access to another, please try uploading in that browser. We have posted an article with additional details and suggestions for uploading files
Form Submission. There have been a few cases where a recommender completes a form but does not see a green check for one section. If you encounter this issue, please submit a ticket to the help center so that the team can resolve the issue for you. Be sure to include the full name of the student whose form you are attempting to complete.