October 25, 2013
As promised, we are sending daily updates regarding system performance and support. We will continue this communication as long as there is news to share.
Green Checks. Occasionally, a green check might not display even after a section is complete. Students who encounter this problem should contact the Help Center. The Support Team can fix the issue quickly.
Date Stamp Questions. As a rule, submission date and time stamps are recorded in Eastern Time. In some instances, these time stamps are defaulting to Greenwich Mean Time (GMT). Since GMT is several hours earlier than Eastern Time, some late evening submissions may display as the following day. Do not be alarmed if you see this. The submission time stamp will always be recorded accurately, even if the time zone reflected is incorrect.
(Email updates will resume on Monday. Should we need to alert you to developments over the weekend, we will do so through Facebook and Twitter. Both of those feeds are also available on our website.)