Resources
Show Me the Steps
Show Me the Steps puts all the pieces together for you by providing simple step-by-step instructions on how to complete various tasks in CU*BASE.
  
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Remember This?
   
March 2016
  
Did You Know?
CU*Answers...
holds new information to be aware of and has something noteworthy to remember. Did you know?  That's our purpose behind publishing this short, quarterly informative newsletter.  Here are a few things we think you'll want to know.
Release Planning
Ever wonder what's coming for CU*BASE or It's Me 247 online banking or other CU*Answers tools?  This page is intended to help you keep in the loop for things that are in the pipeline or nearing completion.  Just remember that our development cycle is a living, breathing machine and we are committed to remaining flexible and nimble so that we can continue to meet the needs of our clients, partners, regulators, and, most importantly, your members.  (In other words, all dates and slated projects are subject to change!)
 
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Customized Training Environment: CU*BASE CTE
The CU*BASE Custom Training Edition (CTE) is a new alternative to the shared simulated training environment (Bedrock Community CU) currently used by all CU*Answers online clients. For a one-time setup fee plus a monthly maintenance fee, you can have a copy of your own membership data set up as a training environment, available only to your credit union's employees.

The CTE gives your team a safe place to practice using CU*BASE tools, learn new skills, and experiment with new features without potential harm to your live member data. And because it's a copy of your actual files, both the product configurations and member accounts will be familiar and will behave like they do in your day-to-day environment.

Whether introducing new employees to CU*BASE or helping existing employees practice new skills, your CTE environment is perfect for keeping your team up to speed on the tools they'll use every day to serve your members.

What is the Internet Retailer Support Center (IRSC)?
The Internet Retailer Support Center (IRSC) is a support desk at CU*Answers for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact-no more searching across CU*Answers' websites for forms saved in different places! Credit unions looking to expand their virtual channel marketplace will be able to shop and explore the offerings online as well as check project development status.
The IRSC will initially focus on the free Mobile Wrapper App provided by CU*Answers. IRSC Account Executives work with CU*Answers clients to fulfill the necessary prerequisites to launch these mobile apps to the appropriate app stores for mobile devices.
In the near future, the IRSC will begin launching new online member application processes and take over project management for established virtual channel products such as CU*Answers' self-service channel custom branding options.
  
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