"The purpose of training is to tighten up the slack, improve your product or service, and increase the bottom line." - Morihei Ueshiba

ADVANTAGE BUSINESS CONSULTANTS

What is Employee Training?

Training is the process of increasing the knowledge and skills base of the workforce to ensure employees are adequately equipped to perform their jobs effectively.  Employee training is essential for every organization's continued growth and success.

 

While training is necessary, many organizations are concerned whether employee training is really worth it. Let's take a look at how employee training can be beneficial to the employees, to your company and your bottom line.

Benefits of Employee Training

Training Results in a Professional, Well Trained Workforce:

Companies that introduce training programs for its employees specifically geared toward their needs, allows the employees to gain relevant knowledge, which results in
  • Increased employee morale
  • Employees being more confident in their new abilities
  • Increased productivity and performance
  • A workforce than can appreciate and embrace change easier
  • Employee see value in your organization resulting greater retention & less turnover

All of which are guaranteed to benefit your organization.

 

Saves Administrative Costs:

Employees that have received training require less supervision and are generally easier to work with. Management is then able to focus on other tasks, resulting in additional savings for your organization.


Geater Client Satisfaction, Retention of Existing Clients and Increase in New Ones : 
Trained employees translate into improved work quality and generate better products and services. This results in more satisfied customers and helps your business build a strong and loyal customer base, ultimately increasing your bottom line.
For further information on the benefits of employee training :
 
Disadvantages of Not Training Employees

Not training your employees can come at a cost.  The best case scenario is dissatisfied clients. The worst case scenario can be client loss. Loss of clients = loss of $revenue$. Either way you stand to lose.

 

Customer service is one area where companies can outshine their competitors and cultivate intense loyalty among existing clients. The problem is, most companies look at employee training as an expense rather than a investment - an investment that will always yield a return. An investment in the development of your employees is a direct investment into the company itself.

 

Most of us can attest to receiving poor service at one point or another. Take a look at the brief video below of an example of poor customer service.  Could this be happening in your company?  

 

Contact Advantage today and inquire about our employee training courses. Don't wait for a disgruntled customer to damage your company's brand due to bad customer service from an employee. Give your employees the customer service training they need today. 

 

Click here to view our employee training courses 

 

" Excellent service will make a customer a walking advertisement "

Contact Us
#1 Bay Street                                             #37 B Insurance Management Building 
P.O Box SP 60963                                      Pioneers Way

Nassau, Bahamas                                      Freeport, Grand Bahama

Phone: (242) 322-9555                            T: (954) 380-3565

Int'l: (954) 380-3132

Email: info@advantagebcl.com

 

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