State Information Technology Services Division
 Customer News - February 2015; Vol. 2, Issue 2




eGovernment Services Study results
Enterprise Content Management Pilot

News from the State CIO

TransFirst and MI contracts renewed
Windows Server 2003 support ending

Updates to IT bills in Montana Legislature

State HR launches new recruiting system
In the Spotlight

New SITSD employees



eGovernment Services

Study measures savings from online services, customer satisfaction

eGovstudyresultsThe Bureau of Business and Economic Research (BBER) recently worked with Department of Administration officials to perform a cost savings and customer satisfaction analysis for specific eGovernment (eGov) services that are provided via the state's web portal, In the analysis, BBER surveyed users of Montana's online services to assess their level of satisfaction. Respondents overwhelmingly indicated that the services were reliable and saved significant time.


In addition, based on a cost analysis of the adoption of eGov services by only four Montana agencies, the study found that online services resulted in substantial, ongoing cash savings in the operations of state government. Over a five-year period ending in June 2014, the four agencies realized $3.4 million in savings by providing services online, as opposed to processing older, paper-based forms. This cost savings is based on an analysis of approximately 5 percent of total eGov transactions. If per transaction savings computed in this study were valid for all of the 10.7 million annual transactions originating from the web portal, the total savings could be 20 times as high, in the range of $60 to $70 million. Learn more on SITSD's website or view the Study Summary document. In addition, check out this link to Montana's eGovernment Services.

ECM pilot moves into fifth sprint; agencies can submit challenges, explore solution
ECMpilotupdateThe Montana Department of Labor and Industry (DLI) and SITSD are partnering on a pilot project designed to evaluate Perceptive Software's suite of enterprise content management (ECM) products on DLI's workforce assistance application process. The pilot is structured around five key "sprints" and continues through May 2015. At the conclusion of each sprint, SITSD and DLI assess the software's performance. Matt Hosking, project leader, said the pilot is on budget and progressing smoothly. Hosking said the final sprint - to demonstrate enterprise integration and interoperability - runs March 6-27. The sprint offers any state agency an opportunity to understand how its own ECM challenges would be addressed by this solution. Agency teams will be invited down to the pilot test lab and solutions will be explored, and specific aspects of the software demonstrated.To submit ideas, contact Hosking via email or by phone, 406-422-6720. Click here to learn more about the pilot.

Plan now to migrate servers off Windows Server 2003

msserver2003Microsoft will no longer issue security updates for any versions of Windows Server 2003 after July 14. As a result, customers should be migrating existing servers that operate on Windows Server 2003 to Windows Server 2012 (or Server 2008 if the applications on the server will not run on the 2012 platform). SITSD has identified approximately 178 servers running Windows Server 2003 in the state domain; this does not include any servers operating on Server 2003 in child domains. Customers who cannot migrate servers to a newer platform by the July deadline will need to complete

an exception request form. Because a single unpatched server can be a point of vulnerability for the entire state infrastructure, agencies will need to document in the exception request that they have an extended-support plan in place to remediate any vulnerability. Please note that initial reports on tech websites and blogs indicate that a Microsoft extended-support agreement for Server 2003 may cost as much as $600 per server, per year. The exception request form (Microsoft Word file) is available on SITSD's policy page. You can learn more at the Microsoft website or file a service desk ticket for assistance.


spotlightupdatesSITSD EMPLOYEES CHANGE OFFICES - Heads up! SITSD bureaus have been doing some organizational restructuring, resulting in several employees changing offices and cubicles to reflect each bureau's new administrative structure. The moves involve employees at both the Federal Reserve Bank and the Mitchell Building. Ultimately, the changes will enhance communications between bureaus and result in a more collaborative work environment. If you schedule a meeting with a SITSD employee, be sure to confirm his/her office location.


DID YOU KNOW? Customers can call the SITSD Service Desk at 444-2000 or 1-800-628-4917 for updated information regarding service interruptions. Upon hearing the recorded response, press 1 for updates to unscheduled outages and other incidents. The service desk is open 24 hours a day, 365 days a year.

newemployeesSITSD welcomes new employees 

SITSD has recently welcomed and/or promoted employees to new positions. We're glad to have these exceptional individuals on our team!


Tim Wunderwald, Desktop Support Specialist, Enterprise Support Bureau

Jody Troupe, Service Delivery Section Supervisor, Network Technology Services Bureau.

Tim Kosena, Computer Systems Engineer, Enterprise Technology Services Bureau.

James Temple, Computer Support Specialist, Service Desk, Enterprise Support Bureau 

Get to know SITSD's 'top five' priority initiatives
     State CIO Ron Baldwin
StateCIOcolumnAt SITSD leadership meetings each month, we take time to talk about the "top five." You're probably thinking "March Madness," right? Good guess, but at SITSD this term refers to the top five priority projects and initiatives in progress across the division. The term helps us communicate the highest-priority projects and stay focused on our most important tasks. Over time, SITSD's "top five" changes. We celebrate when successful projects come to a close; analyze those that result in some bumps and bruises along the way; and recommit to those that take longer than estimated. Typically, the top five are selected by the leadership team and reflect the priority business needs of the state. I wanted to share with you our current top five.

Read More

State renews contracts with TransFirst and Montana Interactive to provide online services

contractrenewalsThe state recently renewed contracts with TransFirst and Montana Interactive, vendors that provide online electronic payment processing and point-of-sale services to customers.  Following discussion at the eGovernment Managers Group, State Chief Information Officer Ron Baldwin approved moving forward with contract negotiations resulting in the following renewals:  

  • TransFirst Payment Processing Services Contract was extended through Dec. 31, 2016.
  • Montana Interactive Transaction Funded Electronic Government Services Contract was extended through Dec. 31, 2017.
Updates on key IT bills in Montana Legislature

legislativeupdateBills impacting information technology services continue to make their way through the 2015 Legislature. Some of the
The most impactful bills are listed below, but many others have been introduced. Customers who have questions regarding proposed legislation can contact Tammy Lavigne, chief intergovernmental relations officer at SITSD.


Bill No.


Short Title


HB 10

Kelly McCarthy

Long-Range Information Technology Appropriations

(H) Hearing - Feb. 9

Executive Action; (H) Referred to committee - Feb. 16

HB 14

Kelly McCarthy

Creating broadband development fund through bonding

Executive Action;

(H) Rereferred to committee - Feb. 16


HB 112

Keith Regier

Extend sunset on enhanced 9-1-1 fund distribution

Transmitted to Governor for signature - Feb. 17

HB 123

Donald W. Jones

Generally revise public records laws

Transmitted to Senate; referred to committee - Feb. 17

HB 231

Pat Noonan

Revise Information Technology Laws

(H) Tabled in Committee - Feb. 9

HB 288

Tom Richmond

Repeal law regarding transfer of information technology resources

Transmitted to Senate; Referred to committee - Feb. 9

HB 296

Pat Noonan

Revise laws regarding mutual aid frequency coordination

(H) Committee Report, Bill passed; 3rd reading passed - Feb. 18

HJ 7

Tom Steenberg

Study next-generation 9-1-1

(H) Committee Report, Bill passed as amended - Feb. 12

SB 45

John Brenden

Require the publishing of a state phone directory every two years

(H) Hearing - Feb. 10

SB 124

Dee Brown

Require certain boards to record and publish meetings in video or audio format

(H) Referred to committee; first reading - Feb. 2

SB 220

Christine Kaufmann

Repeal the electronic government (eGov)advisory board and transfer duties

(S) Committee Report, Bill passed as amended - Feb. 17.

State HR launches new online recruiting system


taleolaunchedThe enterprise-wide State of Montana Recruitment System (SOMRS) was successfully launched by the State Human Resources Division on Jan. 31. SOMRS is a user-friendly, modern recruitment and selection system that provides tools to encourage efficient best practices, and to help the state recruit and hire top talent. In addition, it has the ability to monitor, track and provide reports throughout the recruitment process. SOMRS (Taleo) and SABHRS-HR (PeopleSoft) are both built on an Oracle foundation which allows for the automation of the new-hire onboarding process. Online resources to assist users with SOMRS can be accessed on MINE. Kudos to everyone at State HR for their hard work and dedication to implementing this new system!


- Information Technology Managers Council - March 4, Wednesday, 8:30-10:30 a.m., DEQ Metcalf Building, Room 111, 1520 E. 6th Ave., Helena.

- State Interoperability Governing Board - March 10, Tuesday,1:30-3:30 p.m., MDT Commission Room, 2701 Prospect Ave., Helena.



Please note that some links in this newsletter are only accessible when logged into the State of Montana network. For more information, contact


Connecting Information and People.
State Information Technology Services Division, a division of the Montana Department of Administration, provides IT services to more than 100 state, county and city government entities. The division works to ensure that the state's IT infrastructure is robust, secure and cost effective, and supports the business requirements and innovations of government and Montana citizens.