Daily, social media chronicles an ever-increasing onslaught of complaints, rants and horror stories. Alas, these
grievances are mostly justifiable.
It's hard to believe that flying used to be a rather satisfactory event - if not downright
enjoyable - even elegant!
Remember? At one time you could stroll through the airport, out the door, onto the tarmac, up the stairs and into the plane, just like Ingrid Bergman in "Casablanca"?
Today, CEOs are intent on cutting everything travelers used to identify with comfort and decency. Food, bag handling, boarding in a reasonable manner - all once taken for granted, and now paid for or done without.
Planes are now packed more than they've been
since World War II, when they carried troops. On some airlines you can't even get a cup of water for free
, e.g. Aer Lingus.
So, flying is
getting bumpier. But so are many other things in life, the airline apologists like to tell us. Grocery items cost more and offer less. Cinemas hike ticket prices and make customers sit through endless pre-show commercials. And employers require more and more from workers, including longer hours and fewer benefits, yet give less in return.
So why should the airlines be any different? And, why do the irritations of airline travel give passengers such air rage? Why is it the airline experience that stirs us so deeply?
Devolution
'But flying has become so much cheaper!' the airline apologists love to tell us. 'Airfares are down 50% of what they were 30 years ago. W
hy can't you appreciate that?'
Fun fact: The greatest number of passengers ever carried by a commercial airliner is 1,088 by an El Al Boeing 747 during Operation Solomon which involved the evacuation of Ethiopian Jews from Ethiopia on 24 May 1991. This figure included two babies born on the flight. Seats were removed to accommodate the maximum number of passengers.
Please don't believe this airfare spin. The facts are the exact opposite.
Columbia Law professor and New Yorker contributor Tim Wu
points out that bad, no-frills service is the cornerstone of the airlines' new paradigm. "Here's the thing: in order for fees to work, there needs be something worth paying to avoid," Wu writes. "That necessitates, at some level, a strategy that can be described as 'calculated misery.' Basic service, without fees, must be sufficiently degraded in order to make people want to pay to escape it. And that's where the suffering begins."
When FlyersRights rebukes this, the typical airline reply about deteriorating conditions in the back is: Then you should pay for it and sit up front! Which is a
reminiscent of a 'Let them eat cake' response.
Bang up job, boys. But we can still taste that once-free water.