GLDS Named NCTC Approved Provider
We're happy to announce that GLDS has been named an Approved Provider of billing and subscriber management solutions for NCTC members. GLDS has also been invited to participate in the upcoming NCTC Winter Education Conference, held in Austin, TX, February 20-21, 2012.
"Many independent operator members
have long enjoyed the services of Great Lakes Data Systems and we are thrilled to once again establish a relationship with GLDS for the benefit of all NCTC members," said Doug Hull, NCTC Senior Director.
GLDS plans to demonstrate the company's new workforce management platform WinForce tech at the upcoming NCTC Winter Education Conference in GLDS' booth #2. A full-featured workforce automation solution, WinForce tech gives operators an affordable way to move customer management data out to the field, reduce calls from the field and speed customer service. Solutions from GLDS include both stand-alone and cloud-based billing, subscriber management and provisioning capabilities. GLDS team members are seasoned cable professionals with a thorough understanding of cable operations, data conversion and the latest, most innovative industry technologies. GLDS is proud to serve more than 130 NCTC member operators, along with hundreds of additional operators worldwide.
Come See GLDS In The Philippines At PCTA 2012
March 21-23, 2012
Radisson Blu Hotel
Cebu City, Philippines
Celebrating 20 years as the Philippines Premier Cable TV event! Don't miss the only show of its kind in the Philippines with keynote speakers and more sessions than ever before. Join GLDS' President, Garrick Russell as he speaks on the topic "Efficient Subscriber Billing and Management Systems for Pay Television." Garrick will also be available during the event for one-on-one meetings. Click here to reserve time.
Early Bird Registration Ends Friday 2.24.12
|Don't miss out on our most informative (and fun) event of the year! |
At this year's event, we'll introduce WinCable version 1.105.0 and you're going to love some of the new features we've added.
Register now for the 16th Annual GLDS Users' Group being held April 30th through May 3rd in fabulous Carlsbad, California.
Register by February 24th and save $100 on conference registration with our early bird rates. Discounted hotel room rates expire on March 30, 2012.
ARU (Audio Response Unit) - Your 24-Hour CSRGLDS offers a fully integrated ARU for full-time, unattended account balance inquiry, bill payment and even PPV event ordering. Additional blind features allow technicians to close work orders remotely. Operators can also use the ARU for outbound dialing to remind customers of upcoming appointments, advise them of the next big PPV event or even notify them of a pending disconnect.
The GLDS ARU is a PC-based system that will simultaneously answer 4 or 12 phone lines. The ARU utilizes industry standard speech cards from Dialogic, the most respected name in voice processing hardware. The GLDS software provides reliable, low cost automated customer support - It's easy to use and easy for you to monitor. Our ARU is compatible with most analog and digital addressable controllers and conditional access systems. No need to worry about shopping for new hardware -- it's included with the GLDS ARU.
The GLDS ARU is fully integrated with the GLDS WinCable® Billing Subscriber Management System and SuperController® addressable control system. No additional interfaces, batch processing, or manual tasks are required - it's all automatic!
The system comes complete, ready to run with a greeting featuring your company name. The recording adapter (included at no charge) allows you to record your own messages and menus, or you can get optional menu customization from GLDS.
For more information or a customized demonstration click here.