February 2014 Newsletter
In This Issue
Special itSMF Invite

HDI members are invited to attend the itSMF Pittsburgh LIG meeting on February 21, 2014 for only $10! Use code SC_HDI when registering. The meeting will review IT Strategy for Business Value and you will get to see an award-winning Fusion'13 presentation. Click here for more details and to register.

 

Job Board
Are you hiring? Looking for the right candidate? Looking for a new position?
  
Check out our Employment Opportunities page for job openings at local HDI member companies.  Email us and we will post your job opening on our website.

 

Open Positions

 

Support Analyst
Financial Information Systems, University of Pittsburgh

 

Help Desk Support Analyst, Associate
UPMC Corporate Services

Upcoming Meetings

Reviving Potential Zombies in the Workplace

March 14, 2014

 

How to Successfully Implement a Chat Program

April 11, 2014

Stay Connected
Like us on Facebook   Follow us on Twitter   View our profile on LinkedIn 
HDI Annual Conference & Expo

Stretch your mind, your imagination, your budget, and your boundaries with the spectacular lineup at the HDI Conference & Expo being held April 1 - 4, 2014 in Orlando!

Steel City Happenings
  
Are you planning to attend the conference? If so, please email us to let us know!
  
At the conference, HDI Steel City will hold a meet-and-greet where you can network with other Pittsburgh area professionals. There will also be a special meet up for our entire midwest region. More details will be available closer to the conference. But first, be sure to let us know that you are attending the conference!
Discounts

 

The conference is right around the corner.  Don't miss your chance to interact with more than 2,300 IT service and technical support professionals as they address today's most pressing service and support challenges. You can still get some amazing discounts!

 

HDI Conference Alumni: Receive an additional $100 off Conference & Expo and Executive Connections packages.

HDI Members - Professional and Above: Receive $200 off Conference & Expo and Executive Connections packages, plus $100 off two- and three-day pre-conference workshops.

HDI Members - Resources: Receive $75 off Conference & Expo and Executive Connections packages.

 

Register now at www.hdiconference.com. 

HDI February Webcast

Mobile Devices: Getting Unstuck

Tuesday, February 18, 2014  @ 1:00 pm

 

Mobile devices are the new PCs. Employees are increasingly using them as their primary work devices and, consequently, BYOD programs are becoming more deeply embedded in the workplace. Mobile support continues to challenge service desk organizations with raised customer expectations, a greater variety of devices and apps, more diversity, and increased call volumes. With much of the most important infrastructure sitting outside the control of the enterprise, mobility requires a new set of rules. Click here to register.

Steel City Training Courses

HDI Steel City is planning to bring some informative and educational HDI public training courses to Pittsburgh this year. We want to hear what you are interested in attending!

 

Please click here to take a brief survey to let us know what courses you are most likely to attend. As soon as there is enough interest, we can schedule the course. Each course must have five registered participants in order for Steel City to be able to run the course.

  

Plan on attending a workshop at the conference? If so, help our chapter out by using the code ATPIT when registering; our chapter will receive money which is used to put on quality programs during the year.

CoE Survey
HDI Steel City has been recognized as an HDI Circle of Excellence Chapter for 2013. Now we need your help to earn the distinction of being in the President's Circle!
  
Please click here to take a quick, three question survey which is designed to get feedback on the chapter directly from our members.
 
Officer Role Call

President

Dee DiDiano-Kerns

UPMC
 

VP of Finance

Donna Murrman

EDMC
 

VP of Programs

Melissa Jackman
Duquesne University
 

VP of Programs 

Karen Reinsel
ServiceNow
 

VP of Memberships

Kevin Smith

Duquesne University
 

VP of Communications

Carrie Francart

University of Pittsburgh
 

VP of Communications

John Carnicella
Penn State University
 

Chapter Advisor

Rick Joslin

HDI

Sponsor Steel City
Share your company's message with local industry leaders and practitioners.
  
Sponsorship provides a great opportunity to market your company, products, and services and allows you to network with other industry professionals.  Click here to learn more.