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HisNibsLogog update Brush pens upon the mantle
August 11, 2017

MISS ME????????

After 31 straight days of updates into your inbox, my guess is no! So, I thought I'd give you a little break.

This newsletter is somewhat video-heavy, as Lai Yee demonstrates using the brush pens she brought back from her last trip to Hong Kong. These are in quite limited supply, so if you're interested please act fast (as usual, I'll fill orders based on the order of emails received).

I also have a little video (both can be accessed on the homepage), that I shot for Facebook Live. Actually, this was the second attempt, as I was misinformed about portrait and landscape mode for Facebook Live (I thought they supported both now). Hence, my first attempt required the viewer to spend much of their time with head-upon-shoulder.

Anyway, that video is the result of customer inquiries as to what was upon my fireplace mantle, which is often in the background of my videos.

If you watch it, please ignore the hair. I must have stuck my finger in an outlet.

As this newsletter goes out to a mailing list of thousands of customers, please understand if there's a delay in answering your email queries or orders after one of these is sent. We will respond in order received and as soon as possible!

IMPORTANT SERVICE NOTE: Every nib that ships from His Nibs is closely examined under high magnification and tuned or adjusted if needed. About 85% of modern nibs need some adjustment out-of-the-box from the manufacturer for an optimal writing experience. Most commonly, the tines of the nib are misaligned -- which would cause scratchiness at the minimum; the slit between the tines is partially or fully closed -- which would starve the nib of ink and at best cause skipping; or the slit between the tines is too wide -- which will either again cause skipping, or conversely, flooding. There are other factors -- such as separation of the nib from the feed -- that are inspected and repaired before any pen leaves the Palace. The only 100% guarantee of course comes when the pen is actually filled with ink and written with for the first time, but our pre-shipping inspections and tunings have eliminated 99.99999 (my finger is getting tired) of the frustrations that a customer experiences when first using a new fountain pen. Although this can be time-consuming on occasion, it affords our customers a much more pleasant experience when receiving a fountain pen from His Nibs -- and saves us the frustration of dealing with returns!

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