Keeping a Cool Head
Community Action Partnership Housing Counselor Wendy Carter (above) recently found herself on the phone with a customer threatening to commit suicide. The customer had previously come to CAP for housing foreclosure prevention and was assisted by Ms. Carter.
Those issues were resolved and the customer found herself facing new problems. She told Ms. Carter that she remembered how friendly she was to her and decided to confide in her. The customer felt overwhelmed and had decided suicide was her only solution.
Ms. Carter spoke with her for more than an hour and listened attentively as the woman explained her situation. Fortunately, she was able to keep the customer on the phone while the appropriate help was dispatched to the woman's residence.
To celebrate Community Action Month, Community Action Partnership (CAP) in Montgomery County presented the Second Annual "Helping People. Changing Lives." Awards at the Dayton/RTA Cultural Center. The awards are presented to individuals and organizations that consistently demonstrate their commitment to helping others achieve greater self-sufficiency.
The Community Partner Awards were presented to the following:
- Public Sector Partner: Sinclair Community College, for the college's involvement in Workforce Development throughout the community.
- Private Sector Partner: Huntington National Bank, for its involvement in Community Action Partnership's Youth Empowerment Center (YEC) programs.
- Media Partner: WROU-FM 92.1, for outstanding support of Community Action Partnership's programs and services.
The Direct Service Awards were presented to services providers who have delivered outstanding customer service for CAP and its partner agencies. The award winners were:
- Lyra Bailey, The Wesley Center;
- Shallon Coleman, Abigail's Journey (third from left in above photo);
- Ann Goebel, St Vincent de Paul Society;
- Alissa Shuster, The American Red Cross;
- Rodger Stauffer, CHOICES, Inc.