At IPeople our mission is to build innovative software and services for the healthcare industry, so that care providers can focus on improving patient care. We work with determination, resilience, and respect, striving to always delight our customers. With that goal in mind, we are always looking for new ways to help keep our customers more informed regarding new features and functionality coming soon with our solutions, news in the industry, tips and tricks, announcements, and well... anything!

As a result, I am extremely excited to apart of IPeople's first newsletter which we will be sending to our customers on a regular basis. Our goal is to use this as another forum where we can share announcements regarding the exciting development efforts that are underway. We are committed to continually improving the quality and efficiency of your experience with your data and we have several new and exciting releases headed your way! Additionally, we will share educational information and other announcements with the hope of making information readily available to you.

I would like to take this moment to thank you for being a loyal and dedicated customer. We are truly blessed to work with so many amazing people... thank you!

Jenny Blue
Partner and CEO 

In This Edition:
  • Message from the CEO
  • Product Owner Corner
  • MUSE is Just around the Corner
  • Lean and Healthcare

Contact IPeople to learn more about the exciting new releases of:
  • IPeople Direct
  • IPeople Script
  • IPeople Scout 

By Roy Coutts, CSPO
Certified Scrum Product owner 
I have had the privilege over the last year to be intimately involved in the change of IPeople's culture, or as I like to think of it, "culture evolution" towards Agile software development and Lean management.

You might be asking yourself, "What does this change in culture towards Agile/Lean mean to me?" In a nutshell, this means IPeople has adopted a culture that strives for continuous improvement of all our processes and products. We are focused on evolving our products toward the best fit for our customers. So, without further ado, I would like to announce the upcoming new releases of IPeople Scout, IPeople Direct, and IPeople Script.

IPeople Scout give you the ability explore your data, meta-data, and more. You also get an IPeople exclusive feature to view 'Smart Joins' to ensure you get the most efficient joining of tables while preventing bad joins from needlessly taxing your system's resources. Additionally, the solution includes comparison features making finding information between MEDITECH and your DR easier than ever, new reporting features, and the ability to search and query multiple systems.

Our new version of IPeople Script offers more power than ever when interacting with MEDITECH and includes full support for MEDITECH 6.1.

If you are a healthcare organization that needs unobstructed access to your data, has a hybrid HCIS environment, or may be migrating to other HCIS systems, IPeople remains your one-stop shop for accessing your data.
Come by Booth #610 to speak more with an IPeople representative about your organization's needs
By Roy Coutts, CSPO
Certified Scrum Product owner 
  Muse is almost here and we would love to the opportunity to talk to you! Do you have a data migration strategy and business continuity plan as you launch your new EMR? Do you struggle with finding unhindered real-time access to your data?  Whether you relate to these challenges or have other challenges, please stop by the IPeople booth #610, to speak with an IPeople representative about your specific organizational needs. Our number one goal is to improve patient care through our dedication to continuous improvement of our products, services, and solutions.

Below are the workshops and educational sessions that will be presented by IPeople. We would love to see you there!

IPeople Tuesday Workshops!

Let's get Lean: How Lean Management Can Benefit Healthcare 
Tuesday, May 31, 2016, 1:00pm 
  • What is Lean?
  • Why do healthcare organizations choose this framework and what are the long-term benefits?
  • What it means to create a lean culture
  • And much more Lean initiatives...
Story Mapping "map" out your desired outcome
Tuesday, May 31, 2016, 9:30am
  • What is Story Mapping?
  • What is Shared Understanding?
  • Creating Story Maps
  • Creating User Personas
IPeople Educational Sessions!  
FHIR / Internet of Thing  
Wednesday, June 1, 2016, 11:00am 
  • What is FHIR?
  •  What are FHIR Resources and how do they work?
  •  What current organizations or initiatives are using FHIR right now?
  • What applications does FHIR impact
  • What is IoT?
  • Explore the IoT "Ecosystem"
  • Why is IoT trending now?
  • How does this apply to the hospital
Introduction to MEDITECH 6.0 Report Designer
Thursday, June 2, 2016, 9:15am
  • Rules for Calculated Fields
  • Rules for External Fields
  • Rules with DO Loops
  • Including data from multiple Applications
Insurance Verification
Wednesday, June 1, 2016, 9:00am
  • Verifying insurance information through automation and user-interaction
  • Utilizing common MEDITECH Fields to help with work-flow and department communication
  • Benefits and methods of capturing the insurance benefit information at the point of registration
  • Benefits and methods of capturing the correct patient and guarantor information at the point of registration
Data Migration Strategies and Business Continuity as You Launch Your New EMR  
Friday, June 3, 2016, 10:30am
  • Tools for successful migration of data
  • Financial gains of an effective migration strategy
  • Continuity of patient data from legacy and new EMR's
  • Seamless Integration of desperate systems
  • Identification and Avoidance of Pitfalls
IPeople provides a series of blogs on how lean can benefit your organization.
Visit IPeople's Blog: Understanding the Lean Principles 
Over the last year, IPeople has been actively implementing the lean principles internally. We are focused on building a lean culture so that we can continue providing exceptional value to our customers... You! We have learned a lot and we would love to extend that knowledge to you so that you can learn how lean thinking can benefit your organization. IPeople is seeing the results and so can your organization! Let's start at the beginning and answer two big questions: (1) what is lean and (2) why do healthcare organizations choose this framework?


Lean is a simple concept... lean means creating more value for customers. It is an approach to running an organization through continuous improvement. We definitely do not want to overcomplicate the ideas behind lean. It is not about tools (how), it is about thinking (why). In a lean organization, every member of the organization needs to think about better ways to get things done... it is about using less to do much more! All members need to think about how to do work better, experiment with new ideas, and learn from these experiments. That is the lean way! The two fundamental principles of lean are respect the employees and reduce waste.

But one might ask... can lean really work in the healthcare industry? Well, let's start by asking is there waste in healthcare? And the answer to that question is definitely... there is waste of time, money, supplies, and good will. Healthcare has many complicated processes and a lot of waste:
  • "20 - 30% of Healthcare Spending is Waste"*
    • Overtreatment of patients
    • Failure to coordinate care
    • Administrative complexity
    • Burdensome rules
    • Fraud
  • Only 31 - 34% of nurse time spent with patients**
  • 80% or more of the time spent in healthcare processes is waste**
* Donald Berwick, former administrator of the Centers for Medicare and Medicade Services, former President, Institute for Healthcare Improvement
** Data collected from multiple sources by Mark Graban 
Lean principles have been used in many different industries and today many healthcare organizations are taking advantage of these principles to improve the quality of care. Let's face it, there are many financial pressures that healthcare organizations face every day and these pressures continue to grow. Some hospitals use the traditional cost cutting methods to save money which can include layoffs and staff reductions. Many more hospitals are finding ways to reduce costs, improve quality, and delight both employees and customers through the lean management methods.

When implemented successfully, lean can help your organization achieve the highest quality of patient care, deliver reliable care, lower costs for the organization, eliminate medical errors to improve patient safety, cut delays, reduce patient stays, increase morale... and the list goes on! If an organization has the discipline to keep lean going, then the long-term benefits can be tremendous. This sounds too good to be true, right? Don't just take my word on it... let's take a look at some success stories from other hospitals. Below are just a few organizations that have experienced great results through lean including improved patient care!  
  •  A children's hospital applied lean principles to empower their staff to eliminate activities that did not add value to the patient experience, reducing costs by over $8 million during a two year period, while shrinking appointment access waiting times by nearly 75,000 days
  • A Midwestern hospital deployed a lean implementation team to redesign the hospital lab process, consolidate redundant equipment and reconfigure personnel roles. The changes resulted in a 53% improvement in turnaround time for patient blood test results and nearly $500,000 in annual savings
  • Emergency room employees at nine northern Virginia hospitals used lean principles and practices to reduce emergency room waiting times. The consortium reported a 31% drop in average waiting time, and a four-fold reduction in the number of patients who left the emergency room without being seen by a medical professional
  • After implementing lean, Virginia Mason Medical Center (VMMC) reported:
    • Increased profit margins:
    • Decrease in deaths
    • Decrease in the number of medication errors
    • 85% reduction in how long patients wait for a lab result
    • Increased productivity by 93%
    • Lowered inventory cost by $1 million
There are many great success stories of how lean has truly helped healthcare organizations. Please read the following story to learn more about how these simple fundamentals dramatically transformed one organization:

After tragic mistake, rural hospital transforms into model of success: 


Lean is really about continuous improvement, problem-solving, and delighting both patients and employees. To become lean means that all people in the organization are focused on continuous improvement, exposing problems, identifying the root cause of problems, and eliminating those causes. It is all about improving upon improvements! The business of healthcare is undergoing a significant transformation as organizations seek innovative ways to reduce costs and improve quality of service. With its focus on increasing value, lean has the potential to help balance the cost associated with healthcare, increase job satisfaction, and fundamentally improve patient care.

Hopefully this has provided you with a better understanding of why implementing lean can provide tremendous value to your organization. BUT, IPeople is just getting started on helping you understand lean. We will be providing continuous education on lean through our blogs and newsletters and offering more understanding of how lean can positively impact your organization.  

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