Fall 2015
leaves.jpgWelcome to the fall edition of the Intervenor Services Human Resource Strategy newsletter!    It has been a very busy and productive summer for the ISHRS. We wanted to share with you the progress that has been made for the strategy.
Core Competencies
The launch of the Intervenor Services Human Resource Strategy (ISHRS) presented a great opportunity to introduce the important work of this initiative to the deafblind services sector, as well as begin to engage the sector in the first of four key areas that include: Best Practice in Human Resources, Core Competencies, Education and Training, and Marketing and Communications.
As mentioned in our first edition of this newsletter, we kicked off core competencies with a great session led by Rick Lash, Alyssa Montmarquette and Kim Stewart from the Hay Group. They helped us understand that core competencies are: "... any skill, knowledge, behaviour or other personal characteristic that is essential to perform the job and that differentiates outstanding from typical performance. Competencies are what outstanding performers do more often, in more situations, and with better results than typical performers." C ompetencies can be broken down into "technical competencies" and "behavioural competencies."
Behavioural competencies are how a person demonstrates knowledge and skills on the job, drawing on their values, traits and motives.  Technical competencies are what a person needs to know to perform the job, drawing on their professional knowledge, skills and abilities.  While each is important, it is the behavioural competencies that truly differentiate superior from average performers.
For more information about this session, check out our website.

Focus Groups
The ISHRS Core Competencies Sub-Committee asked consumers, families/caregivers, Intervenors, Supervisors and Managers to provide input on draft core competency models during focus group sessions this summer. Consumers and families/caregivers were nominated to participate in these focus groups by the agencies that support them. Consumers and families/caregivers who have worked with several Intervenors were asked to articulate what makes an exceptional Intervenor. Intervenors, Supervisors and Managers who were considered exemplary performers and who had been in their roles for one year or more were nominated by their agencies to participate.
The Hay Group defines a competency model as: "the set of behavioural competencies that have been identified as the drivers of superior performance in a specific role." These sessions, facilitated by the Hay Group, took place in person and were 2- 3 hours each in length. The next steps will include compiling all feedback and sending out a survey to gather any additional input on the draft competencies from across the sector before finalizing them.
The Hay Group drafted competency models after seeking a greater understanding about the work of the sector, including: job shadowing with Intervenors; performing strategic interviews with sector experts; reviewing responses from a sector-wide questionnaire focused on core competencies; and, using participant feedback at the June launch.
The focus group input will help inform core competency model development for the strategy to take the sector from good to great.
Thank you to all focus group participants for your contributions!

Research across the Sector


This summer, agency management and Intervenors across the sector were asked to complete an online survey. The purpose of the survey was to capture a current picture of the sector in the areas of Best Practice in Human Resources, Education and Training, and Marketing and Communications.


The survey was developed in collaboration with the ISHRS Steering Committee and the four Sub-Committees. The results will inform the progress of the strategy and will help all Sub-Committees develop their recommendations as part of their workplans. Responses will be kept anonymous.


A summary of results will be shared with ISHRS Sub-Committees for their review in the fall, followed by release of final results in winter 2015.


A sincere thank you to everyone who completed a survey! Check out our website for updates.


Building Awareness


As pabstract-mouse.jpgart of the strategy, we have created a Glossary of Terms capturing terms commonly in use within our sector.   We encourage you to visit our website regularly for updates!


We want to hear from you !


Our next edition is just around the corner. If you would like to share information about an event, an award or release of a report, please email us at pcishr@deafblindontario.com.      

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