Winter 2016-2017
snowflakes.jpg Welcome to the Winter 2016-2017 edition of the Intervenor Services Human Resource Strategy'snewsletter!
We've had an active few months to tell you about !
Core Competencies Sub-Committee
This quarter, the Core Competencies Sub-Committee continued their work to create a guide to assist agencies in implementing the behavioural competencies for intervenor services. This guide will be released to transfer payment agencies for intervenor services this winter in both French and English.
The sub-committee also changed their name to the Behavioural Competencies Sub-Committee to better reflect their focus.
On October 17th the sub-committee delivered a Coaching for Behavioural Competencies Workshop training session that included 17 ISHRS Behavioural Competencies Trainers across the intervenor services sector. These trainers received introductory training on the behavioural competencies for intervenor services earlier in the year at the Piecing the Puzzle Together event, held on May 26th & 27th 2016.
The October workshop was another great step towards professionalizing the intervenor services sector by helping equip sector trainers with a common understanding of expectations for the role of Intervenor.
Thank you to all trainers for your commitment!
Leah Cameron - CDBA Ontario
Holly Floyd - CDBA Ontario
Sue Hall - CDBA Ontario
Jennifer Kapin - CDBA Ontario
Melanie Gauthier - CHKC
Lee Simpson - CHKC
Renee Toninger - CHKC
Marta Zaharia - CHKC
Allan Wareham - CHS
Melinda Allen - CNIB
Beverly Morris - CNIB
Tammy Taylor - CNIB
Tina Sarkar-Thompson - CNIB
Jessica White - CNIB
Theresa Merrifield - DeafBlind Ontario Services
Laura Proudfoot - DeafBlind Ontario Services
Alyssa Young - DeafBlind Ontario Services

Trainers are currently available to deliver introductory training to intervenors at agencies across the sector as volunteers and with the support of other agencies.
As work continues under the leadership of the ISHRS, the Behavioural Competencies Sub-Committee will keep in touch with the trainers and will be reaching out to senior management at transfer payment agencies in order to gather feedback on the progress of agencies and their Behavioural competencies implementation activities. We encourage you to get your planning calendars out to start preparing for your agency's training!

We are interested in hearing more about your training, please contact Elaine Bennett at to share what your agency is doing. 
Behavioural Competencies - a great start

In our last edition of the quarterly newsletter, we introduced some fun ways to review the behavioural competencies with your teams through a word search activity and the Behavioural Competency Corner. We encourage you to share the latest activity with your teams! 
Print out this new matching game and share it with your teams to help them learn the behavioural competencies.
Behavioural Competency Corner
  • Be Your Best Self focuses on those competencies that are critical to managing and motivating yourself to be the best you can be.
  • Build Bonds focuses on those competencies that are critical to engaging others and growing and maintaining trusting relationships.
  • Deliver Excellence focuses on those competencies that are critical to delivering excellent service and achieving the desired results for consumers, families and the agency.
  • Lead and Engage Others focuses on those competencies that are critical to inspiring and growing your team.
Best Practices in Human Resources
The Best Practices in Human Resources Sub-Committee's Behavioural-Based Interview 101 training sessions are starting soon. We accepted applications for interested participants throughout the month of October 2016. The sub-committee is looking forward to offering training sessions between mid-January to March 2017 in locations across the province, including Newmarket, Paris and Ottawa: seamless_pattern_books.jpg
  • January 18, 2017 - Newmarket
  • January 19, 2017 - Newmarket
  • February 8, 2017 - Paris
  • March 9, 2017 - Ottawa
The Best Practices in Human Resources Sub-Committee is also drafting a best practices in human resources toolkit for intervenor services. The document will identify issues, capture strategies, and provide strategies, in order to enhance to recruitment, retention, recognition, onboarding and succession planning.

Thank you to everyone across the sector who contributed by sharing their best practices! To those who attended the Best Practices in Human Resources Sub-Committee break out session at the ISHRS Piecing the Puzzle Together May 26th & 27th 2016 event, your comments will inform the toolkit. We can't wait to share it with you!
Education and Training Sub-Committee
The Education and Training Sub-Committee hosted meetings throughout the summer and fall dedicated to developing Technical Competencies for the intervenor services sector. Over the next few months, members of the sub-committee will be gathering feedback from agencies on technical competencies for intervenor services.

Check with senior management at your agency or contact the
ISHRS Project Coordinator at  to provide your feedback.

Stay tuned for updates on this important work in the months ahead!
Marketing and Communications
The team has been gathering ideas for the ISHRS Marketing and Communication strategy on the best ways to capture and share the unique aspects of why someone should choose a career as an Intervenor. 

opportunity_words.jpg If you have a story you would like to share with us, please contact us at email:

The ISHRS attended ONN's NonProfit Driven 2016 Conference this year to learn more about important initiatives which will shape the future of intervenor services. Follow this link to check out highlights from this event:
Jayne Leang, Chair of the Best Practices in Human Resources Sub-Committee and Director of Human Resources at The Bob Rumball Associations for the Deaf, along with Elaine Bennett, ISHRS Project Coordinator, will present on the work of the ISHRS at the DS Forum 2017. They will focus on "ISHRS: What's in it for the DS sector?"
If you are interested in learning more about the Developmental Services Human Resource Strategy Forum 2017 event and registration, please visit:
win_win_checks.jpg We continue to investigate new opportunities to build on the work completed so far and connect to best practices across the Intervenor services sector and across the province.
This year, we've been excited by the willingness of our various partners to share their work and help promote the progress of the work of the ISHRS. 
Thank you to all of our partners!
The Future is in your hands!
The ISHRS Steering Committee is embarking on their next planning session for
2017-2018. They will be identifying the critical path for completing all the great initiatives taking place across the sector for the strategy.
boardwalk_in_forest.jpg It's important for them to build on the great progress made to date.
We look forward to sharing more about the next steps soon. Stay tuned!

We want to hear from you!
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If you would like to share information in our next edition, please email us at 
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