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Welcome to Ideal Software
Greetings!
Welcome to the latest issue of Ideal Software's Niche Notes, our newsletter that keeps you informed on all the latest restaurant industry news and more!
This month's issue features a new blog:
"7 Tips for Handling Customer Complaints in your Restaurant". We welcome your feedback and hope that you enjoy this month's blog. Regards,
Ian Said
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7 Tips for Handling Customer Complaints in your Restaurant
Read the entire article here >>>
If you are going to work in the food service industry one thing you are bound to be faced with are customer complaints. As the old saying goes, ". . . you can't please all the people all the time". Eventually no matter how good the food or how good the service someone is going to be unhappy. This doesn't have to be a major event and it doesn't have to ruin your day. By following these seven simple suggestions, the majority of customer complaints can be handled to the satisfaction of all concerned.
1) Be Patient
You may or may not believe the customer is always right but the customer is always the customer. They pay the bills and provide your income. Right or wrong they deserve to have you listen patiently to what they have to say.
2) Be Courteous
Regardless of how the customer acts, short of physical violence there is no excuse for behaving in a less than courteous manner. This can be very difficult, especially if the customer becomes abusive but remember that other people including other customers will more than likely be observers to everything you say and do. Be sure they only have good things to say and that no one can lay any blame on your actions if the situation should escalate.
3) Listen Attentively
In a great majority of situations a customer will be satisfied just knowing that you care enough to take an active interest in what they are saying. Give them your full attention. Don't look away, don't look bored and don't act like you have somewhere else "important" to be. Whether you feel it or not, make the customer feel like the centre of your world.
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