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August 2013
Welcome to Ideal Software

 

Greetings!

Welcome to the latest issue of Ideal Software's Niche Notes, our newsletter that keeps you informed on all the latest restaurant industry news and more!

This month's issue features a new blog:

"Building a Better Guest Experience in your Restaurant".

 

We welcome your feedback and hope that you enjoy this month's blog.

Regards,
Ian Said
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Building a Better Guest Experience in your Restaurant
  
Read the entire article here >>> 

 

For a restaurant to be truly successful it should offer incredible food and excellent service to its customers enticing them to come back again and again. 

 

In order to achieve this, the guest experience can be enhanced simply by employing a mix of training exercises along with gathering customer input.

 
Building a Better Guest Experience

 

Involving Restaurant Guest to Improve Customer Service

 

Comment Cards

 

A restaurant relies on repeat customers as well as new arrivals. It's important to involve them in order to help improve the overall experience. That can be achieved simply by giving your guest comment cards to fill out. Questions on the comment card should be varied, giving them an opportunity to voice their opinions about the quality of service they received.

 

Was the food served promptly?

 

Did your food server take care of all your needs?

 

Was your food server courteous and attentive?

 

Did your food server offer suggestions for advertised specials?

 

It's important for restaurants to know how their guests feel about the service they received.

 

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Building a Better Guest Experience in your Restaurant
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