THE COACHING AUTHORITY

January  - 2017

 
   Improving Your Results -
The Logical Way

 
 
  Organizations are complex entities. Effective leadership calls for developing a strategy (the action taken to secure a competitive advantage), structuring the organization to achieve that strategy, ensuring that internal processes are focused on customer needs, and focusing all of the people within the organization...



 











   Stay Connected
Like us on Facebook   Follow us on Twitter   View our profile on LinkedIn  


 
Patrick S. Frazier, CBC
The Coaching Authority
Contact The Coach
(574) 286-1123
Case Study
 
Client
 
Regional Medical Center, Northern Indiana - This center, with over 3,000 employees, has been offering a wide variety of programs and care to serve their commitment to providing the community with quality healthcare.

Situation

It is inevitable for a rapidly growing organization to be susceptible to issues that wouldn't matter otherwise. Employee engagement strongly correlates to Patient Satisfaction, Perception of Safety and Physician Satisfaction. Employee engagement issues surfaced among departments and needed immediate action. The results of the annual engagement study stratified departments into three engagement tiers. Tier I departments identified as the most employee engaging, while Tier III was the least employee engaging department.

Approach 
   
The Coaching Authority was asked to partner with the Healthcare organization aiming to improve employee engagement scores for Tier III departments. Over the course of 9 months, The Coaching Authority conducted 5 workshops, 35 individual talent profiles and over 50 individual coaching sessions for managers at the Medical Center.

Results

These workshops resulted in a 55% overall increase in the employee engagement scores from 2015 to 2016, while an outstanding 64% increase in the employee engagement scores in the Tier III departments from 2015 to 2016.


On Demand Seminars

Gain 24/7 online access to more that 80 business book webinars powered by Gazelles Growth Institute. Watch Malcolm Gladwell, Patrick Lencioni, Seth Goding, Verne Harnish and many other titans of industry, book authors and subject matter experts. Access the On Demand Seminars via your computer, tablet or mobile device, any time, any where at your own pace! Watch one, or watch them all. Watch now or watch them later.  Watch. Learn. Grow! Don't delay. Call Coach Frazier for your free all access pass to the On Demand Seminars TODAY!  
   

CALL 
NOW! 
On Demand Seminars 
Want to take your business to the next level? Call now to be 1 of 5 readers to get a 14 day all access pass to my On Demand Seminars! 
 
CONTACT US TODAY