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July, 2017
Vacation Club Newsletter

VOL. 12, No. 5
INTRODUCING 

Vacation Club University is expanding!

While Vacation Club University  classes have been well received, they have also been in high demand keeping our resident "Genius" Dave Zukowski very busy!
 
So, about a year ago we started planning how to expand on the idea of the Vacation Club University Classes. 

Much like Boston's " The Big Dig ", it feels like it has taken forever to get anything done.


It started with gathering a great team, lead by David, then we set out to accomplish the following:
 
Phase 1 : Identify topics, create materials and class room curriculum  for not only for using your Vacation Club Points but also for our traditional timeshare owners.

Phase 2: Develop a repository for easy access to support and training materials.

Phase 3 : Hone out in-person classroom curriculum  as well as web-based training classes that you can participate in from the comfort of your home.

Phase 4: Reach out to owners via telephone and email to support participation in classes and use of support materials. We will help you get on Vacation!

Phase 5: Make a series of short online training videos that allow you self-paced access to the information offered in classroom sessions.    
 
Phew...That's a lot!
 
Phases 1-2 are complete and Phases 3-5 are in progress! 

HELP IS HERE!

Confused?   Have you ever felt like you needed a little help booking your vacation? Or maybe just a little help understanding the nuances of your Vacation Club Membership? Well, we are pleased to announce the development of the Timeshare Genius program. Designed specifically to help Timeshare and Club Owners better understand the products they have purchased, as well as get the most out of ownership, this program puts information at your fingertips. 

How do you find it?  We made it easy for you. Simply login to Owner's Inn, click your orange contract number and we will give you links specific to the product you own. If you have more than one product, the contract number determines the links you are given!



Once you click through, you'll be provided with contract appropriate links (see below) . We suggest you click around and see what's there. We are confident that you will find useful information.
Note:  All your forms remain on the primary www.innseason.com website in the left hand navigation.
KNOW YOUR VACATION CLUB

Resource Materials:

The Timeshare Genius Program has put together a library of resource materials that will help you get the best vacations. Materials include information on terminology, product definitions, policy and procedure, as well as how-to-guides that take you through things like using website resources, milestones, booking windows, and how to best exchange your week. 

Club Owner's Information Library has valuable information about your Vacation Club.
Meeting Minutes, Newsletters, Financials, Club Info and valuable links.



STEP BY STEP INFORMATION ON HOW TO GO ON VACATION

Live Instruction Options: In addition to the new library of information, the "Timeshare Genius" program will also include multiple options for instruction from one of our trainers.

Online classes: We will be conducting online demonstration and discussion sessions ("webinars") regularly on popular topics. All you need is a computer and a phone, and you can connect to a webinar from the comfort of your home, or anywhere else.
 
In-person classes: We will be scheduling hands on educational classes each quarter where you can meet with one of our trainers in a classroom setting. Classes will be specific to products and will be located throughout New England to allow for easy attendance.
 
Below you'll find some sample screen shots of what you'll see online.

The Home page of the Training and Support links.



GETTING STARTED



GOING ON VACATION






UNDERSTANDING AND MANAGING YOUR MEMBERSHIP




TIMESHARE GENIUS CALENDAR





A WEALTH OF INFORMATION

We listen to our owners. Some of you want to know more about the workings of the Vacation Club. Some of you simply want to know how to go on vacation. We think the information provided by our Timeshare Genius, Brian Nystrom, should help all of you.
 
Since you are logged in, spend a minute looking at possible reservations. Book a quick getaway or plan for the future. Questions? Email: [email protected] or  Call 1-855-501-3003.


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