Listening is a key piece to achieving our mission at Community Action. Understanding the stories of our clients and the barriers they face on a daily basis helps us understand how we can be more responsive to their needs. We continuously strive to improve our programs through evaluation, and part of that process involves soliciting feedback from our clients. Their input gives us insight into how our programs impact them, and whether we've assisted them in meeting their needs.
Clients are surveyed at many of our sites across Washington County, and for the past 6 months we received over 1,100 surveys. The results of these surveys reinforce how proud I am of our talented staff at Community Action. The compassion and respect they have for our clients clearly comes through in the results. As supporters of Community Action, I wanted to share with you some of the highlights:
* 99% of our customers felt "Welcomed" and they also felt that our services were delivered in a timely manner.
* 100% of those surveyed indicated that our staff was helpful.
* 31 customers indicated that their needs were not met, but 99% understood what they needed to do next.
Even though we did not meet the needs of these clients, 100% said that their experience with us was a positive one.
Perhaps the most important feedback we get comes from the comments clients share with us.
"Your staff was more than great, she went above and beyond for me, it's nice to have someone care and work with me finally."
"Your staff was very professional, understanding and compassionate. I did not feel like a second class citizen. Thank you so much."
"Thank you so much for being here to help."
We will continue to listen to our clients asking them, and asking ourselves, how we can improve to better meet their needs.